Philips SHB6000/28 - Manual (Page 10)

9
English
EN
6 Frequently asked
questions
Bluetooth headset does not switch on.
Battery is low. •
Charge the headset. »
No connection to a mobile phone.
Bluetooth disabled. •
Enable the Bluetooth feature on your mobile phone and »
turn on the mobile phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode. •
Follow the steps described in this user manual. »
Ensure that you see the LED light flashes red and blue »
alternately before you release the button. Do not stop
pressing the button after seeing the blue LED only.
The mobile phone cannot find the headset.
• The headset may be connected to another previously paired
device.
Turn the currently connected device off or move it out of »
range.
• Pairings may have been reset or headset has been previously
paired with other device.
Pair the headset with the mobile phone again as described in »
the user manual.
Voice dialing or redialing does not work.
• Your mobile phone may not support this feature.
The other side cannot hear me, and I hear a beep noise every
couple of seconds.
The microphone is muted. •
Quickly press » twice to enable the microphone.
Audio quality is poor and crackling noises can be heard.
Bluetooth audio source is out of range. •
Reduce the distance between the headset and the Bluetooth »
audio source, or remove obstacles between them.
The earbud is not positioned correctly. •
Ensure that you position the earbud as described in this user »
manual and adjust the ear hook to the best fit of your ears.
I hear but cannot control the music on my device (e.g. skip
forward/backward).
Bluetooth audio source does not support AVRCP. •
Check the user manual of your audio source. »
Please visit www.philips.com/welcome for additional support.