AT&T Merlin - Manual (Page 4)

User’s Guide For
Off-Premises and Basic
Telephones
Your basic Touch-Tone telephone is now connected to
the MERLIN™ communications system. The
technologically advanced MERLIN system control unit
enhances your telephone by providing many special
features. You can access these features by using dial-
ing codes and switchhook signals, and you can com-
municate with all other MERLIN system users via an
intercom network.
GETTING STARTED
Important facts to remember for better performance:
Know
SWITCHHOOK
the
switchhook
operation
Now that your telephone is part of the MERLIN system,
the switchhook still disconnects calls, but it also sends
signals that allow you to use the system’s convenient
features.
To send a signal, press the switchhook down firmly
as far as it will go and then release it. If you do not
press the switchhook long enough, the signal does not
work. A longer than necessary press will disconnect
the call.
Know the different dial tones and rings
Intercom and outside dial tones sound different. Inter-
com dial tone is what you hear when you first lift the
handset to place a call. Intercom, outside, and trans-
ferred calls each have a distinctive ring that you should
learn to recognize. (Intercom = 1 ring; outside = 2
rings; and transferred = 3 rings.)
PLACING CALLS
To Place an Intercom Call
Lift handset (hear intercom dial tone)
●
Dial intercom number (hear ringing on
●
line)
To Place an Outside Call
Lift handset (hear intercom dial tone)
●
Dial 9 (hear outside dial tone)
●
Dial outside number (hear ringing on line)
●
To Place an Outside Call on a Special Line
(e.g., personal line, WATS)
Lift handset (hear intercom dial tone)
●
Dial 88X, where X represents an access
●
code for the special line (see your system
ANSWERING CALLS
To Answer Calls
● Lift handset
● Begin conversation
PUTTING CALLS ON HOLD
To Hold a Call
Press switchhook down firmly and then ●
release it (hear intercom dial tone)
● Lay handset next to telephone (do not
hang up)
To Return to a Held Call
● Press the switchhook down twice (press
firmly and then release it)
● Continue conversation
CALL WAITING
You receive a signal whenever a call comes in while
you are using the phone (1 beep indicates an inter-
com call; 2, an outside call; 3, a transferred call).
To Drop the First Call and Answer the
Waiting Call
● Hang up (hear ring)
● Lift handset
● Begin conversation
To Put the First Call on Hold and Answer the Waiting
Call
Press switchhook down firmly and then ●
release it (hear intercom dial tone — call
is now on Hold)
Dial *9 ●
Begin conversation ●
To Return to the Held Call Once You’ve Finished
Talking to the Other Caller
● Press the switchhook down twice (press
firmly and then release it)
Continue conversation ●
TRANSFERRING CALLS
To Transfer a Call
● Press switchhook down firmly and then
release it (hear intercom dial tone — call
is now on Hold)
Dial intercom number ●
Announce call after beep or when person ●
answers.
● Hang up
●
●
Lift handset
Continue conversation
NOTE: Calls transferred to an off-
premises telephone from any MERLIN
system voice terminal should be made
without voice announcement.
MAKING 3-WAY
CONFERENCE CALLS
To Place a Conference Call
● Place first call
● Announce call
● Press switchhook down firmly and then
release it (hear intercom dial — call is
now on Hold)
● Place second call
● Announce call
● Press switchhook down firmly and then
release it (conference is now complete)
To Drop a Call from a 3-Way Conference Call
● Press switchhook down firmly and then
release it (call added last is dropped from
conference)
AT&T
MERLIN is a trademark of AT&T
© Copyright 1984 AT&T. Printed in U.S.A.
999-505-137 IS