HP ProLiant DL380 Server - Manual (Page 14)

Troubleshooting
If you experience problems with the factory-installed operating system software,
refer to the information in the following sections.
Software Technical Support
Technical support for HP preinstalled third-party software and third-party software
purchased from HP is available from the Internet or by telephone for 90 days from
the date of purchase.
Telephone support (Software Support Services) includes assistance with:
•
Answering installation questions (how-to, first steps, and prerequisites)
•
Setting up and configuring the software (how-to and first steps; excludes system
optimization, customization, and network configuration)
•
Interpreting system error messages
•
Isolating system problems to software usage problems
•
Obtaining SoftPaq information or updates
For more advanced technical problems, your Red Hat Enterprise Linux ES 3
subscription includes comprehensive HP Customer Support software services and
includes the following features:
•
Three incidents and resolutions per server for one year
•
Phone-based support with 9-to-5 service coverage hours in your local time zone
•
Two-hour guaranteed response time
Additional services such as Start-up and Installation Services can be purchased for an
additional fee. For information on service upgrades, refer to
http://www.hp.com/hps .
Free online resources are available for obtaining services and information on your
product. Refer to
http://www.hp.com/support .
14 HP Factory-Installed Operating System Software for Red Hat Enterprise Linux ES 3 User Guide
HP CONFIDENTIAL
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