HP StorageWorks EVA Controller HSG V8.8 Software User Manual
Page 96
Troubleshooting
96
Command Console V2.5 User Guide
Adding New System by Using Internet Protocol Address May Cause
Client to Stop Responding
The SWCC Client may stop responding if you attempt to add a system by using
the agent system’s IP address rather than its node name. This occurs when the
client system does not have a DNS server configured that knows the agent system,
and the agent system is not included in the client system’s hosts file. To correct
this situation, add the agent system to the hosts file on the client system.
If you receive an “Invalid host” or “Host not known” message when you attempt
to connect to an agent system, do not enter the IP address. Correct your DNS
server configuration. If it is correct, confirm that the DNS server knows the agent
system. If you are not using DNS, verify the agent system is in the client system’s
hosts file.
“No Agent Running” Message When Adding System to the Navigation
Tree
While attempting to add a new system to the Navigation tree, you may see the
message “No Agent running on specified system.” This message may appear for
several reasons. The following are the most likely:
■
The wrong system name was entered.
■
The Agent was not installed on the entered system.
■
The Agent was installed on a system that stopped functioning.
■
Client and Agent port names and numbers in the services file may not match.
This may occur if the default value for an SWCC port was already in use. See
"Invalid Network Port Numbers During Installation"
information.
■
The specific Client required to support an Agent is not installed. For example,
if the Agent system has only a KZPCC Agent and the client system has only
an HSZ22 Client, the “No Agent Running” message is displayed.
To verify that there is Client support for an Agent, look at the following
registry key:
HKEY_LOCAL_MACHINE\Software\DigitalEquipmentCorporation\Command
Console\AppletManager
You should see a series of keys for supported products.
■
Make sure the system names used for the Client and the Agent match exactly.
As a general rule, use lowercase letters when entering names.