HP StorageWorks EVA Controller HSG V8.8 Software - Manual (Page 98)

Troubleshooting
98 Command Console V2.5 User Guide
Troubleshooting the Client
Authorization Error When Adding an Agent System
If you receive an authorization error when you add an agent system to the
Navigation tree, your client system may be missing from the Agent’s list of client
system entries. If you have more than one type of Agent installed on that agent
system, the name of your client system is displayed on each Agent’s list of client
system entries.
Cannot Open Storage Window
If you cannot open a Storage window from the Navigation tree or in standalone
mode, the client system access option for the subsystem to which you want to
connect is probably set to Overall Status (0), disabling access to the Storage
window.
Client Hangs When LUN Is Deleted
If you delete the LUN that is used by the communication drive, you cannot
communicate with the controller. You must assign another LUN to the monitored
subsystem before deleting the original LUN.
If you disable the Command Console LUN, the Client may lose its connection
with the subsystem. If you need to disable the communications LUN, first assign
another LUN as the communications LUN.
CLI RUN Commands
Do not issue RUN commands in the CLI window. Instead, issue RUN commands
from a maintenance terminal connection.
Event Notification for Subsystems Connected to a Client System
To use the event notification features, an Agent must be installed and running.
Create a local network connection by running the Client and Agent on the same
Windows NT/2000/Windows Server 2003 host computer. Install each component
as if the Client were running on a remote system.