Hp care packs and warranty extensions, Hp installation, Hp proactive support – HP Designjet T120 ePrinter User Manual
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HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●
Next business day
●
Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment,
increasing printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for
Mac OS X, where you can specify the frequency of connections between your computer and HP's Web
server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:
●
In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support
(not available in HP Designjet Utility 1.0).
●
In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > Enable HP
Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
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Chapter 18 HP Customer Care
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