HP 3PAR Operating System Software Licenses - Manual (Page 21)

5. Zip the downloaded log files.
Contacting HP Support about System Setup
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP about accessing the Service Processor Setup wizard or the Storage System
Setup wizard, collect the following information:
•
SmartStart log files
•
Service Processor log files
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
When you contact HP, specify that you are requesting support for your StoreServ 7000 Storage
product.
Verifying the HP 3PAR OS on the Service Processor
To check the version of the HP 3PAR OS that is installed on your Service Processor, use the SPmaint
module in SPOCC to display the SP version.
1. Log in to SPOCC (https://<SP IP>) using the 3parcust account.
2. Click SPmaint
→SP Control/Status.
3. Click Display SP Version.
4. Click Finish to exit the Service Processor Setup wizard.
5. Return to the SmartStart wizard.
For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s
Guide. To access this document, go to the HP 3PAR StoreServ Storage site, and then click the
Support link for your product:
http://www.hp.com/go/3par
Troubleshooting System Setup 21