HP StoreEver DAT Tape Drives - Manual (Page 61)

12 Replacing an internal tape drive
If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original
warranty, it will be replaced. HP will provide a replacement tape drive free of charge. Based on
availability and where geography permits, the replacement tape drive will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If you request HP to install the replacement tape drive, you will be charged for the travel and
labor costs of this service.
To disconnect your drive
1. Unpack your replacement drive, and retain the packaging.
2. Power off the server and any other devices that are on the same SCSI bus and disconnect from the
mains power supply.
3. Remove the cover from the server.
4. Observing normal anti-static precautions (see caution in “ Attach mounting hardware ” on page 22)
remove any screws that are holding the tape drive in place.
5. Disconnect the drive from the server’s power and SCSI cables and slide it carefully out of the
mounting bay.
6. Put the drive into the packaging that contained the replacement drive.
7. Return the faulty drive to your local HP Service Center. Instructions on where to return faulty drives
will be shipped with the replacement drive.
You must ship the defective drive back to HP within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement.
HP will pay all shipping and part return costs and determine the courier/carrier to be used.
NOTE:
If you are not replacing the drive immediately, you should insert a blanking plate into the
empty bay. Replace the cover on the server and secure with screws, as appropriate.
To reconnect your tape drive
Follow the step-by-step instructions in this User Guide.
DAT SCSI Tape Drives 61