Configuring service processor networking, Configuring remote support, Troubleshooting access – HP 3PAR StoreServ 7000 Storage User Manual
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For more information on determining the temporary IP address or assigning the Service
Processor IP address, see the HP 3PAR StoreServ 7000 Storage Installation Guide.
2.
In the User name text box, enter setupusr.
You do not need to enter a password for setupusr to access this wizard for the first time.
3.
Click OK.
Troubleshooting Access
If you are unable to access the Service Processor Setup wizard, collect the relevant log files and
contact HP support. For more information, see
“Troubleshooting System Setup” (page 17)
Configuring Service Processor Networking
1.
Enter the Service Processor ID (SP ID). Your SP ID is:
SP000<serial number on your storage system>
•
SP000 is “SP” plus three zeros.
•
The serial number on your HP 3PAR StoreServ Storage system is the 7-digit number located
on the back of the storage system next to the power switch for the node enclosure power
cooling module (PCM1). The serial number on HP 3PAR StoreServ 7000 Storage systems
begins with 16 (e.g., 1612345).
In this example, the SP ID would be: SP0001612345
2.
In the IP Address, Subnet Mask, and Gateway text boxes:
•
If you are setting up a VSP, you must enter the permanent IPv4 address you want to assign
to this VSP.
CAUTION:
Be sure to enter the permanent SP IP address. If you continue to use the
temporary SP IP address, you might prevent additional system setups.
•
If you are setting up a physical Service Processor, the IP address fields display the
permanent IP address you assigned in the Service Processor IP Setup wizard.
For more information on determining and assigning the Service Processor IP address, see the
HP 3PAR StoreServ 7000 Storage Installation Guide.
3.
To complete the SP Networking step, enter the relevant information in your completed Storage
System Software Installation Checklist from the HP 3PAR StoreServ 7000 Site Planning Manual.
Configuring Remote Support
Remote Support enables HP to proactively provide you the best possible support for your HP 3PAR
StoreServ Storage system, including:
•
Timely remote service
•
Remote online software updates
•
Accelerated troubleshooting and issue resolution
Remote Support securely sends diagnostic information such as system health statistics, configuration
data, performance data, and system events to HP 3PAR Central. These diagnostics are required
for HP to perform fault detection and analysis on your HP 3PAR StoreServ Storage system that help
maximize your storage availability.
All remote communications are encrypted and transferred securely to HP 3PAR Central, and no
customer application data is ever transferred. No other business information is collected, and the
data is managed according to HP’s Data Privacy policy. For more information, see:
Configuring Service Processor Networking
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