Trace log files, Viewing trace log files, Saving a trace log file – HP 9000 Virtual Library System User Manual
Page 159: Creating a support ticket
4.
On the task bar, select Clear Compression Faults.
The screen refreshes and the correct status is displayed. (If the status does not change, it was
already correct.) Any incorrect fault notifications are cleared from the Notifications tab.
Trace Log Files
You can view the current diagnostic VLS trace log files for troubleshooting purposes. You can also
save one or more of the trace log files to external text files, or to a single zip file to create a support
ticket.
Viewing Trace Log Files
You can view the current diagnostic VLS trace log files. From Command View VLS:
1.
Click the System tab.
2.
Select Chassis in the navigation tree.
3.
Click Log Viewer under Maintenance Tasks.
The Log Viewer window opens.
4.
Click the trace log file that you want to view.
The contents of the trace log file opens.
Saving a Trace Log File
You can save a trace log file to an external file. From Command View VLS:
1.
Click the System tab.
2.
Select Chassis in the navigation tree.
3.
Click Log Viewer under Maintenance Tasks.
The Log Viewer window opens.
4.
Right-click the trace log file from the list and select Save Target As.
5.
Enter a name for the file and click Save.
Creating a Support Ticket
You can save all the current diagnostic VLS trace log files to a single zipped file to create a support
ticket, or pick modules to create a subset of a full ticket. From Command View VLS:
1.
Click the System tab.
2.
Select Chassis in the navigation tree.
3.
Click Support Ticket under Maintenance Tasks.
The Support Ticket screen opens. The screen displays the date and size of the last ticket you
ran.
4.
Click New Ticket.
5.
Select one of the following options to determine the modules included in the support ticket:
•
Basic — includes Automigration/Replicaton, Configuration/Monitoring, VLS, Command
View, and System
•
Full — includes all modules in the basic ticket plus Array and Core Files
•
Custom — includes only the modules you select. Clicking Select All runs a full ticket.
6.
Click Create Ticket. The screen displays the progress of the support ticket for each module and
each node.
The more complex your VLS system, the longer the support ticket takes to generate. You can
leave the support ticket screen and return later to check on the progress. The support ticket is
complete when the Download button appears.
Trace Log Files
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