HP LaserJet M5025 Multifunction Printer series - Manual (Page 233)

Solve fax problems
Solve sending problems
Faxes quit during sending.
Cause Solution
The fax machine to which you are sending might be
malfunctioning. Send the fax to another fax machine.
Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
The device fax is receiving faxes but is not sending them.
Cause Solution
If the device is on a PBX system, the PBX system might be
generating a dial tone that the fax cannot detect. Disable the detect dial tone setting. See the fax guide for
information about changing the setting.
There might be a poor telephone connection. Resend the fax later.
The fax machine to which you are sending might be
malfunctioning. Send the fax to another fax machine.
Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
Outgoing fax calls keep dialing.
Cause Solution
The fax automatically redials a fax number if either the Redial
on Busy feature or the Redial on No Answer feature is enabled. Disable the Redial on Busy and Redial on No Answer features.
See the fax guide for information about changing the settings.
Faxes you send are not arriving at the receiving fax machine.
Cause Solution
The receiving fax machine might be turned off or might have
an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turned
on and ready to receive faxes.
A fax might be stored in memory because it is waiting to redial
a busy number, or there are other jobs ahead of it waiting to
be sent. If a fax job is in memory for either of these reasons, an entry
for the job appears in the fax log. Print the fax activity log (see
the fax guide), and check the Result column for jobs with a
Pending designation.
ENWW Solve fax problems 221