Chapter 5 customer support, Troubleshooting – Samsung YP-U1Z-XAP User Manual

Page 54

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Troubleshooting

54

The software doesn’t function properly

● Refer to the System Requirements

The player does not work and the LCD displays nothing.

● Check the battery charge status of the player.

● Connect the player to PC and run YP-U1 Updater in the desktop to update the player.

● Reset the player by pressing the RESET Hole using a pointed object such as a safety clip.

In PLAY mode, music is not played after pressing the button

● Check to see if MP3 or WMA files are saved in the built-in memory.

● Check to see if the HOLD button is locked.

Files cannot be downloaded.

● Check to see if the driver is installed correctly in the computer.

● Check the connection between the player and PC.

● Operating system limits the number of files you can save.

Please save your music files by creating a subfolder.

● Check if the memory is full.

Backlight does not work.

● Check the backlight setup.

● When the battery power is low, the backlight will go out.

The buttons do not work.

● Reset the player by pressing the RESET Hole using a pointed object such as a safety clip.

YP-U1(AME)Eng 8/31/05 9:31 AM Page 54

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