Not a product defect, A product damage caused by customer's fault, Others – Samsung LS22B150NS-ZL User Manual
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6-4
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•
If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.
•
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
•
If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
•
If a product is reinstalled to move to a different spot or to move to a different house.
•
If customer requests instructions on how to use because of another company's product.
•
If customer requests instructions on how to use the network or another company's program.
•
If customer requests software installation and setup for the product.
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If a service technician removes/cleans dusts or foreign materials inside of the product.
•
If customer requests an installation additionally after purchasing a product through home-shopping or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•
external impact or drop.
•
use of supplies or separatly sold product unspecified by Samsung.
•
repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
•
remodeling or repairing the product by customer.
•
using it with incorrect voltage or non-authorised electrical connections.
•
not following the "cautions" in User Manual.
Others
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If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) .
•
If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.).
If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual
first.