Trouble ticket, Rescue and recovery interface switching, Rescue – Lenovo ThinkPad R50p User Manual
Page 38: Recovery, Interface, Switching, Trouble, Ticket
x=?:\Documents
and
Settings\*\Desktop\*
x=?:\Documents
and
Settings\*\My
Documents\*
s=?:\Documents
and
Settings\*\Desktop\*
s=?:\Documents
and
Settings\*\My
Documents\*
x=*.vol
s=*.vol
ExcludeList:
Within
this
section
of
the
registry,
you
can
choose
to
exclude
software
applications
from
the
recovery
process
initiated
by
Rescue
and
Recovery.
This
GUI
exclude
list
is
managed
through
the
registry
at:
HKLM\SOFTWARE\
Lenovo\Rescue
and
Recovery\Settings\ExcludeList.
OSAppsList:
Rescue
and
Recovery
4.2
provides
the
ability
to
selectively
restore
particular
files
and
folders
when
doing
an
OS
&
Apps
restore
through
the
registry
key
settings:
HKLM\SOFTWARE\Lenovo\Rescue
and
Recovery\Settings\OSAppsList
The
OSAppsList
setting
will
define
what
files,
folders,
or
file
types
comprise
the
operating
system
and
applications.
This
file
can
be
customized
by
the
administrator
and
a
default
external
file
will
be
provided.
When
the
user
chooses
to
recover
the
operating
system,
they
will
see
a
menu
that
allows
them
to
choose
Restore.
Only
with
the
following
Windows
options:
Only
files
that
match
the
rules
contained
in
this
external
file
will
be
restored.
The
administrator
can
customize
the
contents
of
this
external
file.
Trouble
ticket
Because
there
is
no
way
to
transmit
information
through
file
transfer
or
from
the
Rescue
and
Recovery
environment,
the
end
user
is
directed
to
use
the
function
integrated
in
the
browser.
The
logging
function
packages
the
log
events
into
a
file,
and
directs
the
end
user
to
the
file
after
he
or
she
completes
the
recovery
process
and
logs
onto
Windows.
The
file
received
from
the
end
user
creates
the
Req
115
Trouble
Ticket
XML
file,
which
combines
(Current,
HW,
eGatherer,
and
PCDR
diagnostic
log
information),
and
will
be
placed
in
a
location
which
can
be
easily
found
and
accessible
from
both
the
Rescue
and
Recovery
environment
and
operating
system
–
C:\SWSHARE.
The
Diagnostics
tool
available
in
the
Predesktop
Area
of
Rescue
and
Recovery
aids
in
problem
determination.
Output
from
tests
performed
by
the
Diagnostics
tool
are
stored
in
a
manner
which
can
be
viewed
or
transmitted
to
a
help
desk.
Rescue
and
Recovery
interface
switching
The
Rescue
and
Recovery
user
interface
provides
the
option
to
switch
between
the
simplified
user
interface
or
the
advanced
user
interface.
The
simplified
interface
has
a
few
basic
options,
while
the
advanced
interface
has
extended
options.
When
Rescue
and
Recovery
is
first
started,
you
will
see
the
simplified
user
interface
unless
the
setting
is
disabled.
You
will
see
the
last
closed
interface
each
time
Rescue
and
Recovery
is
started.
If
you
start
Rescue
and
Recovery
with
the
simplified
user
interface,
then
change
it
to
the
advance
interface
and
close
the
application,
the
advanced
interface
will
start
the
next
time
Rescue
and
Recovery
is
launched.
30
Rescue
and
Recovery
4.2
Deployment
Guide