Konica Minolta bizhub 25e - Manual (Page 115)

6-2 Troubleshooting
Troubleshooting
Read this section if trouble occurs. Contact your authorized local dealer if the following
steps do not solve the problem.
Cannot install the driver
Status Things to check Countermeasure
Cannot install the
driver Did you follow the
installation procedure? Perform the installation by following the
procedure indicated in the manual.
Are you logged in as a
restricted user (with User
privileges)? Log in with a user account that has
Administrator privileges, and perform the
installation.
Is there a problem with the
computer?
 Is Windows unstable?
 Is the CD-ROM drive
operating correctly?
Try performing the installation again after
restarting the computer.
Check the operation of the CD-ROM drive.
See the help, etc. for your computer.
Is there a problem with the
installation CD-ROM? Check whether the CD-ROM can be read in
the Explorer of Windows.
If there is a problem with the installation
disk, contact authorized local dealer.
Did you perform the
installation in a supported
environment? Check the list of supported operating systems.
For details, see
“System requirements” (page
1-4) .
Is there any security
software or port monitoring
software running? Close any security software or port
monitoring software, and perform the
installation again. See the help, etc. for your
computer.