Konica Minolta bizhub C650 - Manual (Page 98)

C650 4-5
Troubleshooting 4
4.4 Error Messages
If there is a machine malfunction, the error screen appears with one of the following error messages. Refer
to the following table, and then perform the indicated operations.
If the correct transmission is still not possible even after performing the described operations, contact your
technical representative.
Transmission System Error Code
Code Type Error contents Redial ON or OFF Remedy
N10 Connection error Connection error
in recipient’s ma-
chine OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N11 Connection error Connection with
the Recipient’s
machine rejected OFF The reception was rejected.
Check the status of the recipi-
ent’s machine.
N12 Connection error Telephone line dis-
connection ON Check whether a network error
exists, such as an unplugged ca-
ble.
N13 Connection error No network re-
sponse OFF • Check the status of the re-
cipient’s machine.
• Check the network settings
of this machine.
• Check with the network ad-
ministrator that the network
is operating normally.
N14 Protocol error Mail distribution
error OFF Check the recipient’s status and
then try sending the fax again.
N15 Protocol error Recipient’s ma-
chine connection
reset ON Check the recipient’s status and
then try sending the fax again.
N16 Protocol error One’s own net-
work is busy ON Check the recipient’s status and
then try sending the fax again.
N17 Protocol error Communication
time out OFF Check the recipient’s status and
then try sending the fax again.
N18 Other errors Other errors OFF • Check whether each setting
is correct.
• Check whether a network er-
ror exists, such as an un-
plugged cable.
• Switch the main power sup-
ply OFF/ON, and then try
sending the fax again.
N20 Memory error Memory overflow OFF Memory is full.
•
Check that there are no oth-
er jobs being processed.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N21 HDD error HDD error OFF HDD is full.
•
Delete unwanted files.
• Decrease the number of
pages to be set, reduce the
scanning resolution, and try
sending the fax again.
N22 Conversion error Conversion error OFF Switch the main power supply
OFF/ON, and then try sending
the fax again.