Toshiba Satellite A350D - Manual (Page 178)

9-24 User’s Manual
A350/A350D
Video Playback
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system so it is important that you investigate other sources of assistance
first. Before contacting TOSHIBA, try the following:
■ Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.
■ If a problem occurs when you are running software applications, consult
the software documentation for troubleshooting suggestions and
consider calling the software company’s technical support department
for assistance.
■ Consult the reseller or dealer from where you purchased your computer
and/or software - they are your best resource for current information
and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware
related, write to TOSHIBA at the location listed in the accompanying
warranty booklet or visit www.toshiba-europe.com on the Internet.
Problem Procedure
DVD does not play
smoothly when using
the Windows Media
Center of the DVD
playing software Try setting the configuration in the BIOS setup.
However, note that when the BIOS setup
configuration is modified, the power saving
function of PCI Express becomes disabled. Refer
to Chapter 7,
HW Setup , for more information.
Set the PCI Express Link ASPM in the BIOS
setup using the following steps:
1. Press the F1 key. The BIOS setup screen will
appear.
2. Set the PCI Express Link ASPM to Disabled
in BATTERY.
3. Press the END key. A confirmation message
will appear.
4. Press the Y key. The BIOS setup will
terminate and the computer will reboot.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.