Reporting safety defects – BMW 335is Convertible 2011 User Manual
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Reporting safety defects
For US customers
The following only applies to vehicles owned
and operated in the US.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration,
NHTSA, in addition to notifying BMW of
North America, LLC, P.O. Box 1227,
Westwood, New Jersey 07675-1227,
Telephone 1-800-831-1117.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your center, or BMW of
North America, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 400 Seventh Street, SW.,
Washington, DC 20590. You can also obtain
other information about motor vehicle safety
from http://www.safercar.gov
For Canadian customers
Canadian customers who wish to report a
safety-related defect to Transport Canada,
Defect Investigations and Recalls, may call 1-
800-333-0510 toll-free from anywhere in Can-
ada or 1-613-993-9851 from the Ottawa region
and from other countries, or contact Transport
Canada by mail at: Transport Canada, ASFAD,
Place de Ville, Tower C, 330 Sparks Street,
Ottawa, ON, K1A 0N5.
You can also obtain other information about
motor vehicle safety from http://www.tc.gc.ca
Online Edition for Part no. 01 41 2 604 619 - © 02/10 BMW AG