Ram Trucks 2011 3500 - Warranty Manual - Manual (Page 35)

7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or service departments. That’s why you
should always talk to your dealer’s service manager or
sales manager first. But if you’re not satisfied with
your dealer’s response to your problem, Chrysler
Group LLC (
ЉChryslerЉ) recommends that you do the
following:
Step 1: Discuss your problem with the owner or
general manager of the dealership.
Step 2: If your dealership still can’t resolve the
problem, contact the Chrysler Customer Assistance
Center. You’ll find the address in section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
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