HP DL385 - Manual (Page 118)

Technical support 118
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address
a system problem. The specialist will also determine whether you can replace the part.
• For specific information about customer replaceable parts, refer to the maintenance and service
guide on the HP website ( http://www.hp.com/support ).