HP 2500n - Manual (Page 111)

ENWW Appendix A Service and support 109
HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and entails
returning your printer for repair. HP Express Exchange allows you to receive a refurbished
replacement unit and then return your defective printer. The fast turnaround from HP Express
Exchange minimizes downtime over traditional service programs that require you to ship the
defective printer to the manufacturer and then wait for the printer to be repaired and returned.
If you choose to use this service, follow the steps listed below. If you have HP on-site support
service, you should work directly with the local HP Customer Care instead of following the steps
outlined here.
To use HP Express Exchange
1 Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the
situation and determines whether the printer has actually failed. If so, the technician refers
the customer to the HP Service Center.
2 A representative from the service center requests product and customer information. In
some cases, collateral might also be requested.
3 Before agreeing to use this service, check with the representative regarding the current cost
to you for returning your defective printer.
4 HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might
prevent next-day shipping.)
5 You send the defective printer to Hewlett-Packard at your expense. The HP representative
can tell you the cost. (See step 3.)
Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is
greater.