HP 2500n - Manual (Page 112)

110 Service and support ENWW
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow
the steps below to repack the printer before shipping it.
CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1 Remove and retain any DIMMs installed in the printer.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap,
or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the
printer. To remove the DIMMs, see
“Installing memory and font DIMMs” on page 135 .
2 Remove and retain the imaging drum.
3 Remove and retain all four print cartridges. To remove them:
a Open the top cover and remove the print cartridge that is in the access position.
b Close the top cover and press R OTATE C AROUSEL .
c Open the top cover and remove the print cartridge that is now in the access position.
d Repeat steps b and c to remove the two remaining print cartridges.
CAUTION It is extremely important to remove the print cartridges before shipping the printer. Print cartridges
left in the printer during shipping will leak and entirely cover the printer engine and other parts
with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
4 If the problem does not involve optional tray 2 or optional tray 3, remove and retain the tray or
trays.
5 Remove and retain the power cable, interface cable, and optional accessories.
6 Remove and retain the HP Jetdirect print server card.
7 If possible, include print samples and 50 to 100 sheets of paper or other print media that did
not print correctly.
8 Include a completed copy of the “Service information form” on page 111 .
9 Use the original shipping container and packing material, if possible. If you have already
disposed of the printer packing material, contact a local mailing service for information about
repacking the printer. HP recommends insuring the equipment for shipment.