HONDA GB4500 - Manual (Page 13)

3. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All Honda warranty details are explained
in the Distributor’s Limited Warranty. Normally, any problems concerning the product will be handled by
your dealer’s service department. If you have a warranty problem that has not been handled to your
satisfaction, we suggest you take the following action:
Discuss your problem with a member of the dealership management. Often complaints can be quickly
resolved at that level. If the problem has already been reviewed with the Service Manager, contact
the Owner of the dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer
Service Department of American Honda Motor
Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Division
P.O.
Box 100021
Duluth, Georgia 30136-9421
Telephone: 497-6400
We will need the following information in order t o assist you:
- Your name, address, and telephone number
- Product model
- Date of purchase
- Dealer name and address
- Nature of problem
After reviewing all the facts involved, you will be advised of what action can be taken. Please bear in
mind that your problem will likely be resolved at the dealership, using the dealer‘s facilities, equipment,
and personnel, so it is very important that your initial contact be wifh the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American Honda Motor
Co., Inc. We want t o assist you in every way possible to assure your satisfaction with your purchase.
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