GE 28310 - Manual (Page 49)

9
• A network device may be blocking access to the Internet. Restart
your network device/s (router/cable modem/dsl) and then restart
your base station. If this does not help it may be because your
devices have a high security setting or a firewall enabled. Please
contact your Internet provider or router manufacturer.
NOTE: Skype needs unrestricted outgoing TCP access to all
destination ports over 10 or to ports 80 and  in order to work
properly. To obtain even better sound, we recommend that you open
the specific port to incoming TCP and/or UDP traffic. Please check
Settings/ Advanced/ Internet settings/ Skype ports.
Base station does not receive an IP address.
• You may be using an Internet connection with a static IP address.
Configure the static IP address via Settings/ Advanced/ Internet
settings/ IP mode. Select Static and enter the IP address; then follow
the wizard to make the further required entries.
• Other equipment, for instance a computer, has been connected to
the Internet connection. Connect the base station to the Internet
connection port. Turn on the base station and wait for about one
hour. Restart the base station and check if your GE Skype phone
works. Check via Settings / Information to see if the base station
has received an IP address.
Cannot connect to Skype from my workplace or school.
• Most likely your base station is behind a proxy server, which are
often used by companies and schools. Configure the Skype proxy via
Settings/Advanced/ Internet settings/Skype proxy. Also, you have
to configure via Settings/Advanced/ Internet settings/Firmware
proxy. Please contact the IT support resource at your workplace or
school for further information.
The time on the idle display is incorrect.
• The base station may not be connected to the Internet. The handset
gets the time and date from the Internet. Connect the base station
to the Internet and wait for a few minutes.
• You may not have programmed your Time Zone and Daylight
saving. Select your time zone via Settings/ Time and Date/ Time
zone. Then select Settings/ Daylight saving and choose Daylight
saving if you are in a zone with summertime, otherwise select
Standard.
• Your GE Skype phone may be behind a proxy server. In order for the
SNTP (Simple Network Time Protocol) to work, UDP/IP port 1 must
be set to open proxy.
Cannot make a Skype to Skype call.
• You may not be signed in. Choose Status/ Sign in and enter your
Skype name and password when prompted for it. If you do not
have a Skype account, you can create one via Status/ Create new
account.
• Your Internet connection may not be working. Please refer to Cannot
sign in to Skype, in the Troubleshooting section.