Replacing the battery, Display messages, Handset sound signals – GE 27420 User Manual

Page 2: Troubleshooting tips, General product care, Causes of poor reception, Accessory information, Telephone network information, Ren number, Service

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Inserting a Pause in the

Dialing Sequence

When storing information in memory, press the #PAUSE

button twice within one second to insert a delay in the

dialing sequence of a stored telephone number when a

pause is needed to wait for a dial tone (for example after you

dial 9 for an outside line, or to wait for a computer access

tone). PAUSE shows on the display as a “P. “ Each pause

counts as 1 digit in the dialing sequence.

Reviewing and Deleting

Stored Numbers

1. Press MEMORY, then use the CID/VOL (  or  ) buttons

to view the entry.

2. While the entry is displayed, press CHAN/DELETE button

to delete the entry. The display shows DELETE?

3. Press CHAN/DELETE again to delete the entry. DELETED

shows in the display.

Chain Dialing from Memory

Use this feature to make calls which require a sequence

of numbers such as using a calling card for a frequently

called long distance number. Basically, you dial each part of

the sequence from memory. The following example shows

how you can use chain dialing to make a call through a long

distance service:
The Number For Memory Location

Long distance access number

7

Authorization code

8

Frequently called long distance number 9

1. Make sure the phone is ON.
2. Press MEMORY and then press 7.
3. When you hear the access tone, press MEMORY again

and then press 8.

4. At the next access tone, press MEMORY and then 9.

TIP: Wait for the access tones between pressing the

MEMORY button, or your call might not go through.

Connecting the Belt Clip

There are two slots, one on each side of the handset.

Attach the belt clip by inserting the sides of the belt clip

into the slots. Snap the ends of the belt clip into place.

Replacing the Battery

The handset runs on a consumer-replaceable battery

located inside the battery pack. If you experience any of

the following problems, you may need to replace the

battery:
• Short talk time
• Poor sound quality
• Limited range
• In use indicator light fails to light
Make sure the telephone is OFF before you replace the

battery.
1. Use a screw-driver to loosen the

screw on the battery compartment

door.

2. Remove the battery compartment

door.

3. Disconnect the battery plug from

the jack in the handset battery

pack compartment and remove the

battery.

4. Connect the plug of the new

battery pack into the jack inside the

handset,and then insert the new

battery pack into the compartment.

5. Close the battery compartment by

pushing the door up until it snaps

into place.

6. Fasten the screw of the battery

compartment door.

7. Place the handset into the charging cradle of the radio

unit to charge.

Transferring CID Records to

Memory

You may transfer a CID record to your phone’s memory.

NOTE: It is important that you format CID records

correctly before storing in memory. It is not possible to

re-format CID records stored in memory.

1. Use the CID/VOL (  or  ) button to scroll to the

desired record.

2. Press the MEMORY button.
3. Press the desired memory location. You will hear a

confirmation tone. Example, press the number 1 key

to store the record in memory location 1.

To replace a CID record stored in a memory location with

a new CID record:
1. Repeat steps 1 through 2.
2. Press the MEMORY button and REPLACE MEMO?

shows in the display.

3. Press *EXIT/TONE to exit, or press MEMORY again

and the new CID record replaces the old CID record

in that memory location. You will hear a confirmation

tone.

Deleting a CID Record

1. Make sure the phone is OFF (not in TALK mode).
2. Use the CID/VOL (  or  ) button to display the

desired Caller ID record.

3. Press the CHAN/DELETE button. The display shows

DELETE?

4. Press the CHAN/DELETE button again to erase

the record showing in the display. You will hear a

confirmation tone. The display shows DELETED and

the next Caller CID record shows in the display.

Deleting All CID Records

1. Make sure the phone is OFF (not in TALK mode).
2. Use the CID/VOL (  or  ) button to display any

Caller ID record.

3. Press and hold CHAN/DELETE button until the unit

beeps and DELETE ALL? shows in the display.

4. Press the CHAN/DELETE button again to erase all CID

records. You will hear a confirmation tone, and the

display shows NO CALLS.

Dialing a CID Number

1. Make sure the phone is OFF (not in TALK mode).
2. Use the CID/VOL (  or  ) button to display the

desired Caller ID record.

3. Press TALK/call back button. The number dials

automatically.

Changing the CID Number

Format

The FORMAT button lets you change the format of the

displayed CID number. The available formats are as

follows.
7-digit

7-digit telephone number.

10-digit

3-digit area code + 7-digit telephone number.

11-digit

long distance code “1” + 3-digit area code +

7-digit telephone number.

1. Use the CID/VOL (  or  ) button to scroll to the

number you want to call back.

2. If the number will not dial as shown, press the

FORMAT button. Repeat if necessary, until the correct

number of digits are shown.

3. Press TALK/call back button. The number dials

automatically.

Memory

Store up to ten 24-digit numbers in memory for quick

dialing. This memory feature is in addition to the 40

Caller ID records that can be stored in the Caller ID

memory log.

Storing a Name and Number

in Memory

1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEMORY button.
3. Press the desired memory location (0 through 9).
4. Press the MEMORY button again. The display shows

ENTER NAME (up to 15 characters).

NOTE: If you don’t want to enter the name, skip step 5.

5. Use the touch-tone pad to enter the name (up to 15

characters).

For example, to enter the name Bill Smith, press the

two key twice for the letter B, press the four key three

times for the letter I, and press the five key three times

for the letter L. After one second, press the five key

three times again for the second letter L and press the

one key to insert a space between the letter L and S.

Press the seven key four times for the letter S, press

the six key once for the letter M, press the four key

three times for the letter I, press the eight key once for

the letter T, and press the four key twice for the letter H.

NOTE: If you enter a wrong letter, press the CHAN/

DELETE button to backspace.

6. Press the MEMORY button to save the name. The

display shows ENTER TEL NUMBR.

7. Use the number keypad to enter the telephone

number you want to store (up to 24 digits).

8. Press MEMORY again to store the number. You will

hear a confirmation tone.

Changing a Stored Number

1. Repeat steps 1 through 7 in Storing a Name and

Number in Memory.

2. Press the MEMORY button and REPLACE MEMO?

shows in the display.

3. Press *EXIT/TONE to exit, or press the MEMORY

button to store the number. You will hear a

confirmation tone.

Storing a Redial Number

1. Repeat steps 1 through 6 in Storing a Name and

Number in Memory.

2. Press the REDIAL button.
3. Press the MEMORY button to store the number. You

will hear a confirmation tone.

To replace an old redial number stored in a memory

locations with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and

Number in Memory.

2. Press the REDIAL button.
3. Press the MEMORY button and REPLACE MEMO?

shows in the display.

4. Press *EXIT/TONE to exit, or press the MEMORY

button again and the new redial number replaces the

old redial number in that memory location. You will

hear a confirmation tone.

Dialing a Stored Number

1. Make sure the phone is ON by pressing the TALK/

call back button.

2. Press MEMORY button.
3. Press the number (0-9) for the desired memory location.

The number dials automatically.

- OR -

1. Make sure the phone is OFF (not in TALK mode).
2. Press MEMORY button.
3. Use the CID/VOL (  or  ) button to scroll through the

numbers stored in memory until the desired number is

shown.

4. Press TALK/call back. The numbers dial automatically.

Display Messages

The following indicators show the status of a message or

of the unit.
INCOMPLETE DATA

CID information is interrupted

during transmission or the phone

line is excessively noisy.

ENTER NAME

Prompt telling you to enter the

name for one of the 10 memory

locations.

ENTER TEL NUMBR

Prompt telling you to enter the

telephone number for one of the

10 memory locations.

DELETE?

Prompt asking if you want to

erase CID records or one of the

10 numbers stored in the phone’s

outgoing memory.

DELETE ALL?

Prompt asking if you want to

erase all CID records.

DELETED

Prompt confirming the CID/

Memory record is erased.

END OF LIST

Indicates that there is no

additional information in CID

memory.

BLOCKED NUMBER/ Indicates the caller’s name and

NAME

number is blocked from

transmission.

NEW

Indicates call or calls have not

been reviewed.

UNKNOWN NAME/

The incoming call is from

CALLER/NUMBER

an area not serviced by CID or

the information was not sent.

PAGING

Someone has pressed the PAGE

button on the base.

BLOCKED CALL

The person is calling from a

number that has been blocked

from transmission.

BLOCKED NAME

The person’s name is blocked

from transmission.

REPT

Repeat call message. Indicates

that a new call from the same

number was received more than

once.

NO DATA

No CID information was received.

EMPTY

Indicates a memory location is

vacant.

NO CALLS

Indicates no CID records have

been stored.

MESSAGE WAITING

For subscribers of this services

from your phone company; it

indicates a message is waiting.

PRESS AND HOLD

Prompt telling you to register the

FORMAT KEY

handset to the base.

PRESS AND HOLD

Prompt telling you to move the

BASE PAGE KEY

handset near the base and press

and hold the base PAGE button.

REGISTERED

Indicates registration process is

complete, and you should wait

until you hear a confirmation

tone.

Handset Sound Signals

Signal

Meaning

A long warbling tone

Signals an incoming call

(with ringer on)
One short and one long beep Page signal
Two beeps every 7 seconds

Low battery warning

Two long beeps

Confirmation Tone

Three short beeps

Error tone

Troubleshooting Tips

Caller ID Solutions

No Display
• Make sure the battery is fully charged and properly

installed and connected. Replace the battery.

• If you are using electrical power, make sure that the

unit is connected to a non-switched electrical outlet.

Disconnect the unit from the plug and plug it in again.

• To receive Caller ID information, you must be

subscribed to Caller ID service from your local

telephone company.

Caller ID Error Message
• The unit displays this message if it detects anything

other than valid Caller ID information during the silent

period after the first ring. This message indicates the

presence of noise on the line.

Telephone Solutions

No dial tone
• Check or repeat installation steps:
Make sure the base is plugged into a working outlet.
Make sure the telephone line cord is connected to the

base and the wall jack.

• Disconnect the base from the wall jack and connect

another phone to the same jack. If there is no dial

tone in the second phone, the problem might be your

wiring or local service.

• The handset may be out of range of the base. Move

closer to the base.

• Make sure the battery is properly charged (12 hours).
• Make sure the battery pack installed correctly.
• Did the handset beep when you pressed the TALK/

call back button? Did the display indicator turn on? The

battery may need to be charged.

• The handset may lose registration with the base unit;

follow the handset registration steps to re-register it to

the base unit.

Dial tone is OK, but can’t dial out
• Make sure the tone/pulse setting is programmed

correctly.

Handset does not ring
• Make sure the ringer on the handset is

turned ON. Press the RINGER button to check your

current setting.

• You may have too many extension phones on your

line. Try unplugging some phones.

• See solutions for “No dial tone.”
Handset Loses Registration ID
• The handset prompts you to re-register the handset to

the base to restore the registration ID.

You experience static, noise, or fading in and out
• Change channels
• Handset may be out of range of the base. Move closer

to the base.

• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an outlet with

another household appliance.

Unit beeps
• Place handset in remote charger for 20 seconds to

reset the security code. If that doesn’t work, charge

battery for 12 hours.

• See solutions for “No dial tone.”
• Replace the battery.
Memory Dialing
• Make sure memory location keys are correctly

programmed.

• Make sure you follow the proper dialing sequence.
• Make sure the tone/pulse setting is programmed

correctly.

• You must reprogram numbers into memory after a

power outage or battery replacement.

General Product Care

To keep your telephone working and looking good,

follow these guidelines:
• Avoid putting the phone near heating appliances and

devices that generate electrical noise (for example,

motors or fluorescent lamps).

• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the

phone.

• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder

because this will damage the finish.

• Retain the original packaging in case you need to ship

the phone at a later date.

Causes of Poor Reception

• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield

radio signals.

• You’re too close to appliances such as microwaves,

stoves, computers, etc.

• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of

the house.

• Base is plugged into an AC outlet with other

electronic devices.

• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.

Accessory Information

To order, call the nearest distributor for your area;

Ontario: (905) 624-8516

Manitoba: (204) 783-2088

British Columbia: (604) 438-8001

Quebec: (514) 352-9071

A shipping and handling fee will be charged upon ordering.

It is required by law to collect appropriate sales tax for each

individual state, country,

and locality to which the merchandise is being sent. Items are

subject to availability.

DESCRIPTION

MODEL NO.

AC power adaptor

5-2684

Belt Clip

5-2685

Replacement Handset Battery

5-2461

Telephone Network

Information

Should your equipment cause trouble on your

line which may harm the telephone network, the

telephone company, where practicable, may notify

you that temporary discontinuance of service may

be required. Where prior notice is not practicable and

the circumstances warrant such action, the telephone

company may temporarily discontinue service

immediately.
The telephone company may make changes in its

communications facilities, equipment, operations

or procedures where such action is required in the

operation of its business. If these changes are expected

to affect the use or performance of your telephone

equipment, the telephone company will likely give you

adequate notice to allow you to maintain uninterrupted

service.
Notice must be given to the telephone company upon

termination of your telephone from your line.

REN Number

On the bottom of this equipment is a label indicating,

among other information, the Ringer Equivalence

Number (REN) for the equipment.
The REN is useful in determining the number of devices

you may connect to your telephone line and still have

all of these devices ring when your telephone number is

called. In most (but not all) areas, the sum of the RENs of

all devices connected to one line should not exceed 5. To

be certain of the number of devices you may connect to

your line as determined by the REN, you should contact

your local telephone company.

Service

ATLINKS Communications Canada, Inc., warrants to

the purchaser or gift recipient that if any manufacturing

defect becomes apparent in this product within 1 year

from the original date of purchase, it will be replaced

free of charge, including return transportation.

This warranty does not include damage to the

product resulting from accidents, misuse or leaking

batteries.
Should your product not perform properly during the

warranty period, either:
1. Return it to the selling dealer with proof of

purchase for replacement,

OR

2. Remove the batteries (where applicable), and pack

product complete with accessories in the original

carton (or equivalent).

— Mail prepaid (with proof of purchase) and

insured to:

ATLINKS Communications Canada, Inc.

c/o Thomson multimedia Inc.

6200 Edwards Boulevard

Mississauga, Ontario

Canada L5T 2V7

The provisions of this written warranty are in addition

to and not a modification of or subtraction from the

statutory warranties and other rights and remedies

contained in any applicable legislation, and to the

extent that any such provisions purport to disclaim,

exclude or limit any such statutory warranties and

other rights and remedies, such provisions shall be

deemed to be amended to the extent necessary to

comply therewith.
If you are unable to find a qualified servicer for out of

warranty service, you may write to:

ATLINKS Communications Canada, Inc.

c/o Thomson multimedia Inc.

P.O. Box 0944

Indianapolis, Indiana, U.S.A.,

46206-0944

Attach your sales receipt to this booklet for future

reference. This information is required if service is

needed during the warranty period.
PURCHASE DATE _________________________________

_______________
NAME OF STORE _________________________________

_______________

NOTE: This product contains a nickel-cadmium
rechargeable battery and must be recycled or
disposed of properly. We suggest that you check
with your local Environmental Agency regarding
recycling or disposal.

Ni-Cd

Must be Recycled or

Disposed of Properly

Contains

Nickel-Cadmium

Rechargeable Battery

Allow the handset battery to properly charge (for 12

hours) prior to first use or when you install a new

battery. If you do not properly charge the phone, battery

performance is compromised.

CAUTION: To reduce the risk of fire or personal

injury, use only ATLINKS battery model 5-2461.

NOTE: If the radio unit is operated by the optional

4 AA batteries, the handset in the charging cradle

cannot be charged. To charge the handset, the radio

unit should connect to the electrical supply via the

power supply provided with the unit.

Battery Safety

Precautions

• Do not burn, disassemble, mutilate, or puncture. Like

other batteries of this type, toxic materials could be

released which can cause injury.

• To reduce the risk of fire or personal injury, use only

the battery listed in the User’s Guide.

• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.

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