Before you call for service – GE 49-8973-2 01-00 JR User Manual

Page 32

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32

Customer Service

Troubleshooting T

ips

Care and Cleaning

Operating Instructions

Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem

Possible Causes

What To Do

Food does not bake

Oven controls improperly set.

• See the Using the oven section.

or roast properly

Shelf position is incorrect

• See the Using the oven section.

or the shelf is not level.

Incorrect cookware or

• See the Using the oven section.

cookware of improper
size being used.

Oven thermostat needs

• See the Adjust the oven thermostat—Do it yourself!

adjustment.

section.

Food does not

Oven controls improperly set.

• Make sure you touch the BROIL HI/LO pad.

broil properly

Door not open to the broil stop •

See the Using the oven section.

position as recommended.

Improper shelf position

• See the Broiling Guide.

being used.

Cookware not suited

• Use the broiling pan and grid that came with your range.

for broiling.

The probe is plugged into the

• Unplug and remove the probe from the oven.

outlet in the oven.
(on some models)

Aluminum foil used on the

• See the Using the oven section.

the broiling pan and grid has
not been fitted properly and
slit as recommended.

In some areas the power

• Preheat the broil element for 10 minutes.

(voltage) may be low.

• Broil for the longest period of time recommended in

the Broiling Guide.

Oven temperature

Oven thermostat

• See the Adjust the oven thermostat—Do it yourself!

too hot or too cold

needs adjustment.

section.

Storage drawer

Rear drawer support is

• Reposition the drawer. See the Storage Drawer

is crooked

on top of the guide rail.

Removal instructions in the Care and cleaning of your
range section.

Storage drawer

Power cord may be

• Reposition the drawer and power cord. See the

won’t close

obstructing drawer

Storage Drawer Removal instructions in the Care and

in the lower back

cleaning of your range section.

of the range.

Rear drawer support is

Reposition the drawer. See the Storage Drawer

on top of the guide rail.

Removal instructions in the Care and cleaning of your
range section.

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