Motorola 68000202880-B - Manual (Page 53)

51 Troubleshooting
To unlock the screen, press Power/Lock . Then,
drag to the right.
Lock pattern
To set the lock pattern, press Menu > Settings >
Location & security > Security lock > Security lock
type > Pattern lock.
Follow the instructions to draw your lock pattern.
When prompted, draw the pattern to unlock the
phone.
Passcode lock
To set the passcode, touch Menu > Settings >
Location & security > Security lock > Security lock
type > Passcode lock.
Enter a passcode, then confirm it.
When prompted, enter the passcode to unlock the
phone.
Forgot your pattern or passcode?
If you forget your pattern or passcode, see your
service provider.
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and switch your phone on as
usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, press Menu
> Settings
> Privacy > Factory data reset > Reset phone.
Warning: All data on your phone will be deleted.
(Nothing on your memory card is deleted.)
Service & repairs
If you have questions or need assistance, go to
http://www.motorola.com/support, where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-734-5870 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).