Motorola 2000X - Manual (Page 20)

StockBoss Interactive for PageWriter/Timeport User’s Guide
Page 20 of 20
15. Troubleshooting Guide
When trying to install the application with Partner, the progress bar stops
before the installation is complete. Why?
This usually means that there is not enough memory on the
PageWriter/Timeport. Here are some tips to free up memory:
1. If you haven't already done so, reboot (power off and then on) the unit.
2. Make sure StockBoss has already been removed from the unit. Use the
"Customize" application, and then "Delete Applications"
3. Clean up unnecessary messages. Use the "Read" application, and then delete
messages from the Inboxes and folders. When you are finished, be sure to
empty the Trashcan in the “Read” application and/or the Desktop Trash.
I requested a portfolio update or stock quote but never received a reply.
Why not?
It may take up to 3 minutes for the server to receive the message and send back
the reply messages to your unit. If this hasn't happened within 10 minutes, most
likely the request message wasn’t successfully sent from your
PageWriter/Timeport. Check the "Read" application's Outbox, to see if the last
message has been sent (look for the check mark next to the message). If it has
not been sent, tab to the Menu bar and select the Resend button.
I didn't receive my intra-day (or end-of-day) update. Why not?
Most likely the message was not received properly by your unit. The FLEX-based
paging network will be notified and will retry sending a message if it is not
received properly, and the FLEX frameworks on the pager will try to reconcile
garbled messages into a perfect message. However, occasionally these attempts
will fail, especially in areas of marginal coverage.
Occasionally the screen seems unresponsive. Why?
This usually means that a new update message has arrived and is being
processed.
After viewing my Portfolio Update message the pager says the message
has transmission errors. Why?
There is a known minor issue with the software. This warning can be safely
ignored. Just hit enter to continue operations.