MaxTech XT4871 - Manual (Page 8)

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Appendix C - Three Year Warranty
MaxTech warrants to the original buyer of this product against defects in
material and workmanship for three years from the date of purchase.
Except as specified below, this warranty covers all defects in material or
workmanship in this product. The following are not covered by the
warranty:
1. Any product which is not distributed in North America by MaxTech or
which is not purchased in North America from an authorized MaxTech
Dealer.
2. Any product on which the serial number has been defaced, modified
or removed.
3. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, abuse, neglect, fire, water, lightning or other acts
of nature, commercial or industrial use, unauthorized product
modification, or failure to follow instructions supplied with the
product.
b. Repair or attempted repair by anyone not authorized by MaxTech.
c. Any shipment of the product (claims must be presented to the
carrier).
d. Removal or installation of the product.
e. Any other cause which does not relate to a product defect.
4. Cartons, carrying cases, batteries, external cabinets, magnetic tapes
or any accessories used in connection with the product.
MaxTech will pay all labor and material expenses for covered items, but
we will not pay for the following:
1. Removal or installation charges.
2. Costs of initial technical adjustments (set-up), including adjustment
of user controls.
3. Payment of shipping charges.
HOW TO OBTAIN WARRANTY SERVICE
In the event the product requires service, call the MaxTech Service Center
at (562) 921-4438 between 9:00 a.m. and 6:00 p.m. (PST Monday through
Friday). When you are instructed by the Technical Support Representative
to return the product to MaxTech for repair, you will be given an RMA
(Return Merchandise Authorization) number. You
must have an RMA
Number to return the product for service. Use the following procedure
to return the product to MaxTech:
1. Return the product in its original package and packing (if possible).
2. Be sure to include your name, address, day-time telephone num-
ber, RMA number, and a brief description of the problem (also
enclose a check for out-of-warranty repair).
3. After wrapping the package securely for shipping, print your name,
return address and the RMA # clearly on the outside of your
package.
4. Ship the unit prepaid via UPS or the U.S. Postal Service to the