Motorola ENTERPRISE DIGITAL ASSISTANT MC70 - Manual (Page 170)

8 - 6 MC70 Integrator Guide
Single Slot USB/Serial Cradle
Table 8-3 Troubleshooting the Single Slot USB/Serial Cradle
Symptom Possible Cause Action
LEDs do not light
when EDA or spare
battery is inserted. Cradle is not receiving
power. Ensure the power cable is connected securely to both the
cradle and to AC power.
EDA is not seated firmly
in the cradle. Remove and re-insert the EDA into the cradle, ensuring it is
firmly seated.
Spare battery is not
seated firmly in the
cradle. Remove and re-insert the spare battery into the charging
slot, ensuring it is firmly seated.
EDA battery is not
charging. EDA was removed from
cradle or cradle was
unplugged from AC
power too soon. Ensure cradle is receiving power. Ensure EDA is seated
correctly. Confirm main battery is charging under
Start >
Settings > System > Power . The standard capacity battery
(1900 mAh) fully charges in less than four hours. The
extended capacity battery (3800 mAh) fully charges in less
than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The EDA is not fully
seated in the cradle. Remove and re-insert the EDA into the cradle, ensuring it is
firmly seated.
Ambient temperature of
the cradle is too warm. Move the cradle to an area where the ambient temperature
is between 0
o
C and 35
o
C.
Spare battery is not
charging. Battery not fully seated
in charging slot. Remove and re-insert the spare battery in the cradle,
ensuring it is firmly seated.
Battery inserted
incorrectly. Re-insert the battery so the charging contacts on the battery
align with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Ambient temperature of
the cradle is too warm. Move the cradle to an area where the ambient temperature
is between 0
o
C and 35
o
C.
During data
communication, no
data transmits, or
transmitted data
was incomplete. EDA removed from
cradle during
communication. Replace EDA in cradle and retransmit.
Incorrect cable
configuration. See the system administrator.
Communication
software is not installed
or configured properly. Perform setup as described in Chapter 3, ActiveSync .