Mermaid Air Conditioner - Manual (Page 35)

YOU HAVE TWO CHOICES AFTER PACKAGING THE UNIT, IDENTIFYING IT
AND SEALING THE BOX UP. AS YOU UNDERSTAND FROM THE WARRANTY,
IT IS YOUR RESPONSIBILITY TO PAY FOR FREIGHT TO GET THE UNIT BACK
TO THE FACTORY (IF THE UNIT IS MORE THAN 6 MONTHS OLD).
UPON OUR DETERMINATION OF NEEDING THE UNIT BACK AT THE
FACTORY, WE WILL OFFER YOU TWO CHOICES FOR HANDLING THE
SHIPMENT BACK TO OUR FACTORY. THE FIRST IS CALLED AN “ARS”
PROCEDURE. THIS PROGRAM INCLUDES A PRE-PAID LABEL TO BE SENT
WITH YOUR RETURN BOX. THIS FEE IS A FLAT $85.00 (WHICH ALL GOES TO
UPS). THE LABEL IS PLACED OVER THE ONE USED TO SEND YOU THE BOX.
ONCE THE UNIT IS PACKAGED AND THE LABEL IS PLACED ON THE BOX,
EITHER GIVE TO YOUR UPS REPRESENTATIVE, TAKE BOX TO THE CLOSEST
UPS STATION, OR LASTLY CALL UPS AND THEY WILL COME PICK THE BOX
UP. IF YOU UTILIZE THE PROGRAM OF CALLING UPS, THEY MAY CHARGE
AND COLLECT AN ADDITIONAL $10.00 FOR THIS SERVICE. THIS IS OUT OF
OUR CONTROL. PLEASE UTILIZE WHICH EVER PROGRAM WORKS BEST FOR
YOU. FOR YOUR CONVENIENCE, THE ARS PROGRAM INCLUDES PRE-PAID
INSURANCE ON THE UNIT. THE SECOND SHIPPING OPTION IS TO SIMPLY
PACKAGE THE UNIT IN THE BOX WE PROVIDE AND USE ANY OTHER
CARRIER OF YOUR CHOICE TO SEND PRODUCT BACK TO US. HOWEVER, BE
SURE TO INSURE THE PACKAGE AS WE ARE NOT RESPONSIBLE FOR ANY
DAMAGE TO THE UNIT WHILE IN TRANSIT TO OUR FACTORY.
YOU MAY SAVE A FEW DOLLARS, AND MORE IMPORTANTLY, TIME, BY
TAKING THE UNIT TO UPS OR A UPS SHIPPER YOURSELF. INSURE THE
UNIT!!! WE CANNOT BE RESPONSIBLE FOR DAMAGE IN SHIPPING. WE
ALWAYS, ALWAYS, ALWAYS SHIP OUR UNITS WITH FULL INSURANCE.
WE GENERALLY REPAIR 90% OF UNITS WITHIN 24 HOURS OF ARRIVAL AT
OUR FACTORY, AND ALL UNITS ARE REPAIRED WITHIN 48 HOURS OF
ARRIVAL. ALL REPAIR COSTS, REPLACEMENT PARTS, LABOR, ETC. ARE AT
OUR EXPENSE AS WE INSURE THE UNIT IS REFURBISHED TO 100% OF
ORIGINAL FACTORY SPECIFICATIONS. WE WILL SHIP THE UNIT BACK TO
YOU AT OUR COST VIA UPS GROUND SERVICE, AS WE STATED IN OUR
WARRANTY.
UPS RED LABEL, BLUE LABEL, FEDEX OR AIR FREIGHT OPTIONS ARE
AVAILABLE, BUT THE DIFFERENCE BETWEEN UPS GROUND AND THESE
SERVICES ARE AT YOUR COST.
REPAIR ISSUES – UNITS BEYOND WARRANTY/OUT OF WARRANTY….SAME
PROCEDURE AS ABOVE TO GET THE UNIT TO US. REMEMBER, INSURE THE
UNIT. WE CANNOT BE RESPONSIBLE FOR DAMAGE TO A UNIT IN TRANSIT.
WE WILL EVALUATE THE UNIT AND PROVIDE A REPAIR ESTIMATE FOR