MACKIE SA1232 - Manual (Page 15)

15
SA1232 LIMITED WARRANTY
thorized Service Center and they can’t find any
thing wrong with it, you may be charged a ser-
vice fee.
4. If the Mackie Authorized Service Center is lo-
cated in another city, pack the loudspeaker in its
original shipping carton. More information on
packing can be found in the Service section of
this manual.
5. Contact the Mackie Authorized Service Cen-
ter to arrange service or bring the loudspeaker to
them.
F. Mackie and Mackie Authorized Service Centers
reserve the right to inspect any products that may be
the subject of any warranty claims before repair or
replacement is carried out. Mackie and Mackie Au-
thorized Service Centers may, at their option,
require proof of the original date of purchase in the
form of a dated copy of the original dealer’s invoice
or sales receipt. Final determination of warranty cov-
erage lies solely with Mackie Designs Inc. or its
Authorized Service Centers.
G. Mackie loudspeakers returned to Mackie and
deemed eligible for repair or replacement under the
terms of this warranty will be repaired or replaced
within thirty days of receipt by Mackie. Products re-
turned to Mackie that do not meet the terms of this
Warranty will be repaired and returned C.O.D. with
billing for labor, materials, return freight, and insur-
ance. Products repaired under warranty at Mackie’s
factory will be returned freight prepaid by Mackie to
any location within the boundaries of the USA.
H. Mackie assumes no responsibility for the quality
or timeliness of repairs performed by Mackie Autho-
rized Service Centers.
I. This warranty is extended to the original pur-
chaser and to anyone who may subsequently
purchase this product within the applicable warranty
period.
J. This is your sole warranty. Mackie does not autho-
rize any third party, including any dealer or sales
representative, to assume any liability on behalf of
Mackie Designs or to make any warranty for Mackie
Designs.
K. THE WARRANTY GIVEN ON THIS PAGE IS
THE SOLE WARRANTY GIVEN BY MACKIE AND
IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO ONE
YEAR FROM THE DATE OF ORIGINAL PUR-
CHASE FROM AN AUTHORIZED MACKIE
DEALER. UPON EXPIRATION OF THE APPLI-
CABLE WARRANTY PERIOD, MACKIE SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. MACKIE SHALL NOT BE LIABLE
FOR ANY INCIDENTAL, SPECIAL, OR CONSE-
QUENTIAL DAMAGES THAT MAY RESULT
FROM ANY DEFECT IN THE MACKIE PRODUCT
OR ANY WARRANTY CLAIM. Some states do not
allow exclusion or limitation of incidental,
special, or consequential damages or a limitation
on how long warranties last, so some of the above
limitations and exclusions may not apply to you.
This warranty provides specific legal rights and
you may have other rights which vary from state
to state.
Please keep your sales receipt in a safe place.
A. Mackie warrants all materials, workmanship and
proper operation of this SA1232 for a period of one
year from the original date of purchase. If you com-
plete the optional questionnaire portion of the
Product Registration Card, the warranty will be ex-
tended for an additional FOUR years with the
following exception: warranty on all its loudspeaker
components including woofers and compression
drivers are only warranted for an additional one year
(for a total of two years). If any defects are found in
the materials or workmanship or if the product fails
to function properly during the applicable warranty
period, Mackie, at its option, will repair or replace
the product. This warranty applies only to equip-
ment sold and delivered within the U.S. by Mackie
or its authorized dealers.
B. Failure to return the card will not void the 1-year
warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at
an Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2. Pack the SA1232 in its original shipping car-
ton. If you do not have the carton, just ask for
one when you get your RA number, and we’ll
send a shipping carton out promptly. More infor-
mation on packing can be found in the Service
section of this manual. Also include a note ex-
plaining exactly how to duplicate the problem, a
copy of the sales receipt with price and date
showing, and your return street address (no P.O.
boxes or route numbers, please!). If we cannot
duplicate the problem at the Mackie Factory or
establish the starting date of your Limited War-
ranty, we may, at our option, charge for service
time.
3. Ship the product in its original shipping car-
ton, freight prepaid to:
Mackie/EAW Service
Building #11
One Main Street
Whitinsville, MA, 01588, USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie Ser-
vice Center:
1. Call Mackie at 800/258-6883, 8AM to 5PM
Monday through Friday (Pacific Time) to get:
1) The name and address of your nearest Mackie
Authorized Service Center and 2) A return au-
thorization (RA). You must have an RA number
before taking your unit to a service center.
2. Make sure that you have a copy of your
loudspeaker’s sales receipt from the store where
you bought the product. It is necessary to estab-
lish purchase date and thus determine whether
or not your loudspeaker is still under warranty.
If you can’t find it, the Authorized Service Cen-
ter may charge you for repairs even if your loud-
speaker is still covered by Mackie’s 1-Year Lim-
ited Warranty.
3. Make sure that the problem can be dupli-
cated. If you bring your loudspeaker to an Au-