Motorola SBV6120E - Manual (Page 24)

B
4 Troubleshooting Tips 24
Problem Possible Solution
your operating system described in Configuring TCP/IP . Call your
service provider if you need an IP address.
No telephone service
- or -
TEL 1 or TEL 2 LED is off
• If your telephone requires external power, check the AC power
connection to your telephone.
• Check the connection between the SBV6120 and your telephone. If
they are properly connected and the TEL 1 or TEL 2 LED remains off,
the telephone line is not set up for voice service. Contact your service
provider.
• Check the coaxial cable on the SBV6120 and the electrical outlet. Hand-
tighten the cable connectors if necessary.
• Check the lights on the front panel. Make sure the green power light is
on. If it is not, check that the power cord is properly plugged into the
electrical outlet and the digital voice modem.
• If you have cable TV, check that your TV is working and the picture is
clear. If you cannot receive your regular TV channels, your telephone
service will not function.
Front Panel LEDs and Error Conditions
LED Turns Off During Startup, If: Turns Off During Normal Operation, If:
POWER SBV6120 is not properly plugged into the
power outlet SBV6120 is unplugged
RECEIVE Downstream (receive) channel cannot be
acquired Downstream channel is lost
SEND Upstream (send) channel cannot be
acquired Upstream channel is lost
ONLINE IP registration is unsuccessful IP registration is lost
TEL 1 or
TEL 2 If either TEL LED fails to flash during
startup, telephone line configuration has
failed Connected during a phone call and does
not blink, telephone connection is lost