Motorola WIRELESS TELEPHONE - Manual (Page 32)

67
16 what to do if...
you can’t switch your phone on
Check the battery. Is it charged, properly fitted and are the
contacts clean and dry? See “battery” on page 17.
you can’t make or receive calls (or access the
Internet)
Check the signal strength meter (
rx
) . If the signal is
weak, move to an open space or closer to a window.
Check the Network Selection settings. Try Manual Selection,
or try another network. See “Network Search” on page 61.
Check your Operator coverage map.
Check settings for Call Barring (page 60), Call Divert (page
58), and Fixed Dial (page 60).
Have you inserted a new SIM card? Check for restrictions.
Check the Ringer and VibraCall
™ Alert settings. If both are
off, there is no alert. See “Ring or Vibrate” on page 49.
your phone won’t unlock
Have you inserted a new SIM card? Enter the new PIN code.
See “SIM card insertion/removal” on page 19.
Do you have a replacement phone? Enter 1234 (default).
Have you forgotten the unlock code? Press
$ to change
the unlock code (you need your security code).
your PIN or PIN2 is blocked
Your service provider supplies the 8-digit PIN (and PIN2)
unblock code. Enter this sequence to unblock a feature:
<<05<EOF
OFO
(use PIN2 code for PIN2 features)
!
If you perform this operation incorrectly 10 times in
a row, your SIM card will be permanently blocked.
what to do if...
16
68
your SIM card won’t work
Is it inserted the right side up? See “SIM card insertion/
removal” on page 19.
Is it visibly damaged? Return it to your service provider.
Are the SIM contacts dirty? Clean with an antistatic cloth.
the battery won’t charge or the icon is missing
Check the charger. Is it properly connected? Are its contacts
clean and dry? See “battery” on page 17.
Check the battery contacts. Are they clean and dry?
Check the battery temperature. If it is warm, let it cool first.
Is the battery several years old? Replace the battery.
Are you using a Motorola original battery? Your charger may
not recognize your battery. See “battery” on page 17.
the battery drains faster than normal
Are you in an area of weak coverage? This uses more power.
Is it a new battery? See “charging your battery” on page 17.
Is the battery several years old? Replace the battery.
Has the battery been completely discharged? Let it discharge
fully (until the phone turns itself off), then charge overnight.
Turn on battery save (“Battery Saving Mode” on page 58)
and select a slow search frequency (“Frequency of Search”
on page 61).
Are you using your phone in extreme temperatures? Battery
life is reduced at extreme hot or cold temperatures.
you can’t cancel Call Diverting or Barring
Try again in an area with better network coverage.
the o symbol is flashing
Your message memory is full. Delete some text messages.
you can’t make international calls
Does your service provider bar international calls?
Did you dial correctly? See “International Phone Calls” on
page 26.
Check settings for Call Barring, Call Divert, and Fixed Dial.