Multitech MULTIMODEMII MT5600BAV.90 User Manual
Page 53
Appendix C - Warranty, Service, and Technical Support
53
MT5600BA/BL Series User Guide
Appendix C - Warranty, Service, and
Technical Support
Multi-Tech Systems, Inc. Warranty & Repairs Policies
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of
purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power
surges or which have been neglected, altered, abused, used for a purpose other than the one for which they
were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any
manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any
products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of
the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation
prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # __________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have a
street address, not P.O. Box), your telephone number, and, if the product is out of warranty, a check or
purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/documents/warranties.
Extended two-year overnight replacement service agreements are available for selected products. Please
call MTS at (888) 288-5470, extension 5308 or visit our Web site at:
http://www.multitech.com/programs/orc/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc. to our Technical Support department at (800) 972-2439, or email [email protected].
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc. to our Repair
Accounting department at (800) 328-9717 or (763) 717-5631, or email [email protected].
Repairs for damages caused by lightning storms, power surges, incorrect installation, physical abuse, or user
caused damages are billed on a time-plus-materials basis.