Motorola MA351SYS - Manual (Page 2)

D IALING A C ALLER ID N UMBER
1. Make sure the phone is off.
2. Use the up or down CID button to display the desired Caller ID record.
3. Press the TALK button to dial the number.
C HANGING A C ALLER ID R ECORD ’ S N UMBER F ORMAT
The FRMT button lets you change the format of the displayed Caller ID num-
ber.The available formats are as follows:
7-digit 7-digit telephone number
10-digit 3-digit area code + 7-digit telephone number
11-digit Area code + telephone number
1. Use the up or down CID buttons to scroll to the Caller Id record you want to
change.
2. Press the FRMT button. Repeat if necessary, until the correct number of dig
its shows in the display.
MEMORY
You can store up to ten 24-digit numbers in memory for speed dialing. Speed
dialing memory is distinct from Caller ID feature.
S TORING A N AME AND N UMBER IN M EMORY
1. Make sure the phone is off.
2. Press the MEM button.
3. Press a number from 0–9 on the keypad to store the phone number in that
memory location. For example, press the number 1 key to store the record
in memory location 1. You will hear a confirmation tone. If the memory lo-
cation is occupied, the memory location and stored name and number ap-
pear on the screen. This indicates you must choose another memory loca-
tion.
N
OTE
: If the memory location is empty, EMPTY appears in the display.
4. Press the MEM button again.The display shows ENTER NAME.
N OTE : If you don't want to enter a name, skip step 5.
5. Use the handset number keypad to enter a name (up to 15 characters). The
chart below shows how many times to press each button on the handset
to enter letters and special characters (e.g., press 7 three times to enter
R).
6. Press the MEM button again to save the name. The display shows ENTER
NUMBER.
7. Use the handset number keypad to enter the telephone number (up to 24
digits, including pauses, which are entered by pressing the Pause*button),
and press the MEM button again to save the number. The unit beeps to con-
firm.
S TORING A R EDIAL N UMBER
1. Repeat steps 1 through 6 in “Storing a Name and Number in Memory.”
2. Press the REDIAL button.
3. Press the MEM button to store the number. You will hear a confirmation
tone.
C HANGING A S TORED N UMBER
1. Repeat steps 1 through 7 in “Storing a Name and Number in Memory.”
2. REPLACE MEMO? shows in the display.
3. Press the MEM button to replace the old number with the new number.You
will hear a confirmation tone.
Button
Number of Presses
1 2 3 4 5
1 space – * , 1
2 A B C ( 2
3 D E F ) 3
4 G H I # 4
5 J K L / 5
6 M N O ‘ 6
7 P Q R S 7
8 T U V ? 8
9 W X Y Z 9
E
XIT
Press the PLAY/STOP button to cancel any command you initiated.
R INGER S WITCH
The ringer switch (found on the side of the handset below the volume buttons)
must be switched on for the handset to ring during incoming calls.
P AGING THE H ANDSET
This feature helps to locate a misplaced handset.
Press the page button on the base. The handset will beep for about two min-
utes or until you press TALK on the handset or press the page button on the
base.
N OTE : You can still page the handset if the ringer is turned off. If the battery is
dead, the Paging feature will not work.
CALLER ID FEATURES
For Caller ID to work on this system, you must subscribe to Caller ID service.
Similarly, to receive Caller ID information for a Call Waiting call, you must sub-
scribe to the combined Caller ID/Call Waiting service. The unit can store up to
40 calls in the Caller ID log for later review. When the Caller ID log is full, a
new call automatically replaces the oldest call in memory. NEW appears in the
display for calls received that have not been reviewed.
You can also receive Caller ID information from Call Waiting calls. If you re-
ceive an incoming call, and you are already on the phone, a beep indicates the
presence of a Call Waiting call on the line, and Caller ID information for the Call
Waiting call shows on the display. This information may include the caller’s
name, phone number, date, and time.
N OTE : Check with your local phone company regarding name service availabili-
ty.
R EVIEWING C ALLER ID R ECORDS
As calls are received and stored, the display is updated to let you know how
many calls have been received. To review the list of calls recieved:
• Make sure the phone is off.
• Press the up CID button to scroll through the call records, from the
most recent to the oldest. Press the down CIDbutton to scroll through the
call records from the oldest to the most recent.
D ELETING THE C URRENT R ECORD
1. When the Caller ID record shows in the display, press the CHAN/DELETE but-
ton. The display shows DELETE CALL ID?
2. Press the CHAN/DELETE button again to confirm. You will hear a confirmation
tone, the display shows DELETED, then the next Caller ID record appears
in the display.
D
ELETING
A
LL
R
ECORDS
1. Press the up or down CID button until a Caller ID record is displayed.
2. Press and hold CHAN/DELETE until the handset beeps. The display shows
DELETE ALL?
3. Press CHAN/DELETE again to erase all Caller ID records. You will hear a con-
firmation tone, and the display shows NO CALLS.
S TORING C ALLER ID R ECORDS IN M EMORY
N OTE : Caller ID records should be in the correct format for dialing, as Caller ID
phone numbers cannot be changed once they are stored in memory.
1. Press the up or down CID button until the desired Caller ID record is dis-
played.
2. Press the MEM button.
3. Press a number from 0–9 on the kepad to store the caller’s number in that
memory location. For example, press the number 1 key to store the record
in memory location 1. You will hear a confirmation tone.
T
O
R
EPLACE AN
O
LD
C
ALLER
ID R
ECORD WITH A
N
EW
C
ALLER
ID R
ECORD
:
1. If the memory location is occupied, the memory location and stored name
and number appear on the screen. REPLACE MEMO? shows in the display.
2. Press the MEM button again, and the new Caller ID record replaces the old
record in that location.You will hear a confirmation tone.
D
IALING A
S
TORED
N
UMBER
1. Make sure the phone is on.
2. Press the MEM button.
3. Press a number from 0–9 on the keypad for the desired memory location. The
number dials automatically.
OR
1. Make sure the phone is not in Talk mode.
2. Press the MEM button.
3. Use the up or down CID buttons to scroll through the numbers stored in
memory until the desired number is shown.
4. Press TALK.The number dials automatically.
C HAIN D IALING F ROM M EMORY
Use this feature to make calls that require a sequence of numbers, such as us-
ing accessing your bank account information from your phone. You simply dial
each part of the number sequence from memory. The following example shows
how you can use chain dialing to make a call through a long distance service.
1. Press the MEM button, and then press the 7 key.
2. When you hear the access tone, press MEM again, and then press the
8 key.
3. At the next access tone, press MEM, and then the 9 key.
T
IP : Wait for the access tones before pressing the MEM button, or your call might
not go through.
I NSERTING A P AUSE IN THE D IALING S EQUENCE
Press the PAUSE# button once to insert a delay in the dialing sequence of a stored
telephone number. This is useful when it is necessary to wait for a dial tone (for
example, if you need to dial 9 for an outside line or wait for a computer access
tone). A pause shows on the display as a P. Each pause counts as one digit in the
dialing sequence. If you need a longer pause, press the PAUSE# button twice.
R
EVIEWING AND
D
ELETING
S
TORED
N
UMBERS
1. Press the MEM button.
2. Use the up or down CID buttons to scroll to the desired memory location, or
press a number from 0–9 on the keypad that corresponds with the desired
phone number’s memory location.
3. While the entry is displayed, press the CHAN/DELETE button to delete the
entry. The display shows DELETE?
4. Press CHAN/DELETE again to confirm. The display shows DELETED.You will hear a
confirmation tone.
HEADSET AND BELT CLIP OPERATION
C ONNECTING AN O PTIONAL H EADSET TO THE H ANDSET
1. Connect the headset to the headset jack on the side of the handset. The
handset receiver and microphone are disabled when the headset is
connected.
2. Adjust the headset to rest comfortably on top of your head and over your
ear. Move the microphone to approximately two to three inches from your
mouth.
3. Press the TALK button to answer a call or make calls using the headset.
4. To return to normal operation, unplug the headset from the jack.
C ONNECTING THE B ELT C LIP
To attach the belt clip, insert the sides of the belt clip into the slots on each side
of the handset. Snap the ends of the belt clip into place.
C
HANGING THE
B
ATTERY
Make sure the telephone is off before you replace the battery.
1. Remove the battery compartment door.
2. Disconnect the battery plug from the jack inside the battery compartment,
and remove the battery pack from the handset.
3. Insert the new battery pack and connect the batttery plug to the jack inside
the handset battery compartment.
4. Put the battery compartment door back on.
5. Place the handset in the base to charge.
6. Allow the handset battery to charge for 16 hours when you install a new bat-
tery pack. If you do not properly charge the phone, battery performance will
be compromised.
N OTE : If the battery is not installed or properly connected inside the battery
compartment, the handset displays NO BATTERY when it is placed on the base or
charging cradle.
GENERAL PRODUCT CARE
To keep your telephone working well and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps)
• Do not expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will
damage the finish.
• Periodically clean the charge contacts on the handset and base with a soft
cloth.
HANDSET SOUND SIGNALS
DISPLAY AND CALLER ID MESSAGES
The following indicators show the status of a message or of the handset:
BLOCKED CALL/NAME/ The person is calling from a number whose caller ID
NUMBER has been blocked from transmission.
CALL WAITING A call is waiting on the line.
DELETE ALL? Prompt asking if you want to erase all Caller ID
records.
EMPTY Indicates a memory location is vacant.
DELETE CALL ID? Prompt asking if you want to erase a Caller ID
record.
DELETED EMPTY Prompt confirming the Caller ID record is erased.
Indicates a memory location is vacant.
END OF LIST There are no further records in Caller ID memory.
INCOMPLETE DATA Caller ID information has been interrupted during
transmission or the phone line is excessively noisy.
ENTER NAME Prompt telling you to enter the name for one of the
10 memory locations.
ENTER NUMBER Prompt telling you to enter the telephone number
for one of the 10 memory locations.
LOW BATTERY The battery pack needs to be charged.
NEW One or more calls have not been reviewed.
NO BATTERY The battery pack is missing or not properly
installed in the the battery compartment.
NO CALLS Indicates no calls have been received.
NO DATA No Caller ID information was received.
Signal Meaning
Ring Tone 1, 2, or 3 (with ringer on) Signals an incoming call
Three short beeps (several times) Page signal
Single beep every 7 seconds Low battery warning
PAGING The PAGE button on the base has been pressed .
PRESS TALK KEY Indicates the CID number is a Direct Dial Number
(DDN) and cannot be formatted.
REPT Repeat call message. Indicates that a new call from
the same number was received more than once.
TRANSFERRING The handset is transferring a call or receiving notice
to accept a transferred call.
UNKNOWN NAME/ The incoming call is from an area not serviced by
CALLER/NUMBER Caller ID or the information was not sent.
TROUBLESHOOTING GUIDE
C ORDLESS P HONE
No dial tone
• Check installation:
1. Make sure the base power cord is connected to a working
electrical outlet.
2. Make sure the telephone line cord is connected to the base unit
and the wall phone jack.
• Connect another phone to the same modular jack; if the second phone
doesn't work, the problem might be with your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK button? Did the
in use/charge indicator come on? The battery may need to be charged.
• Place the handset in the base for at least 20 seconds.
Handset does not ring
• Make sure the RINGER switch on the handset is turned on.
• Move closer to the base. The handset may be out of range.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for a dial tone.
You hear static, noise, or fading in and out while on a call
• Change channels.
• Move closer to the base.The handset might be out of range.
• Relocate the base. Make sure it is not plugged into an electrical outlet
with another household appliance.
• Charge the battery.
• Replace the battery.
Handset beeps
• Place handset in the base for 20 seconds; if it still beeps, charge the battery
for 16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for "no dial tone."
• Replace the battery.
Memory dialing doesn't work
• Make sure you programmed the memory location keys correctly.
• Did you follow the proper dialing sequence?
Phone dials in pulse with tone service
• Make sure the phone is in tone dialing mode.
Phone won't dial out with pulse service
• Make sure the phone is in pulse dialing mode.
C ALLER ID S OLUTIONS
No display
• Replace the battery.
• Make sure the base is connected to a non-switched electrical outlet.
Disconnect the base from its power source and plug it in again.
• You must be subscribed to Caller ID service from your local telephone
company in order to receive Caller ID records.
Caller ID error message
• The handset displays the Caller ID error message if it detects anything other
than valid Caller ID information during the silent period after the first
ring.This message indicates either the presence of noise on the line, or that
an invalid message has been sent from the telephone company.
SERVICE
How to Get Warranty Service or Other Information
In the USA, call: In Canada, call:
1-800-353-2729 1-800-461-4575
TTY 1-888-390-6456 TTY 1-888-390-6456
For accessories, please call the telephone number designated above for the
product with which they are used. You will receive instructions on how to ship
the Products, Accessories or Software, at your expense, to a Motorola Autho-
rized Repair Center. To obtain service, you must include: (a) a copy of your re-
ceipt, bill of sale or other comparable proof of purchase; (b) a written descrip-
tion of the problem; (c) the name of your service provider, if applicable; (d) the
name and location of the installation facility (if applicable), (e) your telephone
number; and most importantly, your return mailing address on the outside of
the returned unit.
MOTOROLA LIMITED WARRANTY
for Consumer Products, Accessories, and Software purchased in the United
States or Canada
W HAT D OES THIS W ARRANTY C OVER ?
Subject to the exclusions contained below, Motorola, Inc. warrants its cordless
telephones ("Products"), Motorola-branded or -certified accessories sold for use
with these Products ("Accessories"), and Motorola software contained on CD-
ROMs or other tangible media and sold for use with these Products ("Soft-
ware") to be free from defects in materials and workmanship under normal
consumer usage for the period(s) outlined below. This limited warranty is a con-
sumer's exclusive remedy, and applies as follows to new Motorola Products,
Accessories, and Software purchased by consumers in the United States or
Canada, which are accompanied by this written warranty:
Products and Accessories as defined above, unless otherwise provided for
below. Length of coverage: one (1) year from the date of purchase by the first
consumer purchaser of the product unless otherwise provided for below.
Decorative Accessories and Cases. Decorative covers, bezels,
PhoneWrap
® covers, and cases. Length of coverage: limited lifetime warranty
for the lifetime of ownership by the first consumer purchaser of the product.
Products and Accessories that are Repaired or Replaced. Length of cover-
age:The balance of the original warranty or for ninety (90) days from the date
returned to the consumer, whichever is longer.
Software. Applies only to physical defects in the medium that embodies the
copy of the software (e.g. CD-ROM or floppy disk). Length of coverage: ninety
(90) days from the date of purchase.
E XCLUSIONS
Normal Wear and Tear. Periodic maintenance, repair, and replacement of
parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this limited
warranty.
Abuse and Misuse. Defects or damage that result from: (a) improper opera-
tion, storage, misuse or abuse, accident, or neglect, such as physical damage
(cracks, scratches, etc.) to the surface of the product resulting from misuse; (b)
contact with liquid, water, rain, extreme humidity or heavy perspiration, sand,
dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal us-
age or conditions; or (d) Acts of God or nature, or other acts which are not the
fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that re-
sult from the use of non-Motorola-branded or -certified Products, Accessories,
Software, or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or modifica-
tion in any way by someone other than Motorola, or its authorized service cen-
ters, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered, or obliterated; (b) broken seals or that
show evidence of tampering; (c) mismatched board serial numbers; or (d) non-
conforming or non-Motorola housings, or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products, Ac-
cessories or Software due to any communication service or signal you may
subscribe to or use with the Products, Accessories, or Software is excluded
from coverage.
Communication Services. Defects, damages, or the failure of Products, Ac-
cessories or Software due to any communication service or signal you may
subscribe to or use with the Products, Accessories, or Software is excluded
from coverage.
Software Embodied in Physical Media. No warranty is made that the soft-
ware will meet your requirements or will work in combination with any hard-
ware or software applications provided by third parties, that the operation of
the software products will be uninterrupted or error-free, or that all defects in
the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied
in physical media (e.g. software that is downloaded from the Internet), is pro-
vided "as is" and without warranty.
W HO IS C OVERED
This warranty extends to the first end-user purchaser only.
W HAT WILL M OTOROLA D O ?
Motorola, at its option, will at no charge repair or replace any Products, Acces-
sories or Software that does not conform to this warranty. We may use func-
tionally equivalent reconditioned/refurbished/pre-owned or new Products, Ac-
cessories, or parts. No data, software or applications added to your Product,
Accessory, or Software, including but not limited to personal contacts, games,
and ringer tones, will be reinstalled. To avoid losing such data, software, and ap-
plications please create a backup prior to requesting service.
W HAT O THER L IMITATIONS A RE T HERE ?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IM-
PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU-
LAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED
WARRANTY. OTHERWISE, THE REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CONSUMER AND IS PROVIDED IN LIEU OF ALL OTHER WAR-
RANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL MOTOROLA BE LI-
ABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCES-
SORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFT-
WARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF
OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PROD-
UCTS, ACCESSORIES, OR SOFTWARE TO THE FULL EXTENT THESE DAM-
AGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of inci-
dental or consequential damages, or limitation on the length of an implied war-
ranty, so the above limitations or exclusions may not apply to you. This warran-
ty gives you specific legal rights, and you may also have other rights that vary
from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain
exclusive rights for copyrighted Motorola software, such as the exclusive rights
to reproduce and distribute copies of the Motorola software. Motorola soft-
ware may only be copied into, used in, and redistributed with, the Products as-
sociated with such Motorola software. No other use, including without limita-
tion disassembly of such Motorola software or exercise of the exclusive rights
reserved for Motorola, is permitted.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motoro-
la to provide notification of such revision or change. MOTOROLA PROVIDES THIS GUIDE WITHOUT WARRANTY OF ANY KIND, EITHER IMPLIED
OR EXPRESS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR-
POSE. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of
their respective owners.
Copyright © 2005 Motorola, Inc.
526364-001
10/05
Visit our website at
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The Number For Memory Location
Long distance access 7
Authorization code 8
Aunt Bea 9