Minuteman UPS MM-AVR - Manual (Page 10)

9
OBTAINING SERVICE
If the UPS requires Service:
1. Use the TROUBLESHOOTING section to eliminate obvious causes.
2. Verify there are no circuit breakers tripped. A tripped circuit breaker is the most common
problem.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the
problem call or fax Minuteman Technical Support at the following numbers; Voice phone (972)
446-7363, Fax line (972) 446-9011 or Contact Minuteman UPS at
[email protected]. Please have the following information available BEFORE
calling the Technical Support Department:
A. Your name and address.
B. Where and when the unit was purchased.
C. All of the model information about your UPS.
D. Any information on the failure, including LEDs that may not be illuminated.
E. A description of the protected equipment, including model numbers if possible.
F. A technician will ask you for the above information and, if possible, help solve your problem
over the phone. In the event that the unit requires factory service, the technician will issue you a
Return Material Authorization Number (RMA #).
G. If the UPS is under warranty, the repairs will be done at no charge. If not, there will be a
charge for repair.
4. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the
Technical Support Technician about obtaining a new set. It is important to pack the UPS properly
in order to avoid damage in transit. Never use Styrofoam beads for a packing material.
A. Include a letter with your name, address, daytime phone number, RMA number, a copy of
your original sales receipt, and a brief description of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept any package
without the RMA # marked on the outside.
6. Return the UPS by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1455 LeMay Drive
Carrollton, TX 75007
ATTN: RMA # _______