Morphy Richards Orb vacuum cleaner - Manual (Page 7)

Care and
maintenance
Your cleaner is manufactured to withstand
normal day-to-day use, but an occasional wipe
over with a damp cloth will help maintain its
good looks. Abrasive cleaners should not be
used.
Purchasing
replacement parts
Use original Morphy Richards spares &
consumables. These can be purchased by
telephoning the Morphy Richards replacement
parts line.
Helpline
If you have any difficulty with your
appliance, do not hesitate to call us. We’re
more likely able to help than the store from
where you bought the product.
Please have the following information ready
to enable our staff to deal with your query
quickly:
•
Name of the product;
• Model number as shown on the underside
of the appliance;
• Serial number.
Your two-year
guarantee
• It is important to retain the retailers receipt
as proof of purchase. Staple your receipt to
this back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can
be found on the base of the product.
Model no. Serial no.
All Morphy richards products are
individually tested before leaving the factory. In
the unlikely event of any appliance proving to
be faulty within 28 days of purchase it should
be returned to the place of purchase for it to
be replaced.
If the fault develops after 28 days and
within 24 months of original purchase, you
should contact the helpline number quoting
model number and serial number on the
product, or write to Morphy Richards at the
address shown. You will be asked to return the
product (in secure, adequate packaging) along
with a copy of proof of purchase. Subject to
the exclusions set out below (1-5), the faulty
appliance will then be repaired or replaced and
dispatched usually within seven working days
of receipt.
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
•
Check the dust container and filters for
blockages.
• Check the hose and tubes for blockages.
• Check the plug is firmly in the socket and
the supply is switched on.
• Make sure the socket is working by trying
another appliance.If for any reason this item
is replaced during the two-year guarantee
period, the guarantee on the new item will
be calculated from original purchase date.
Therefore it is vital to retain your original
receipt or invoice to indicate the date of
initial purchase.
To qualify for the two-year guarantee the
appliance must have been used according to
the manufacturers instructions. For example
filters must be cleaned and replaced regularly.
Morphy richards shall not be liable to replace
or repair the goods under the terms of the
Guarantee where: