Maxtor DIAMONDMAX VL20 - Manual (Page 61)

SERVICE AND SUPPORT
8 – 1
SECTION 8
Service and Support Service and Support Service and Support Service and Support Service and Support
Service Policy Service Policy Service Policy Service Policy Service Policy
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk
drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly
packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized
repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
No Quibble No Quibble No Quibble No Quibble No Quibble Service Service Service Service Service ® ® ® ® ®
Another TCS feature is Maxtor’s No Quibble Service ® policy. By minimizing paperwork and processing,
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here’s how it works:
1. Customer visits www.maxtor.com or calls 1-800-2MAXTOR for a Return Material Authorization
(RMA) number and provides a credit card number,
2. Maxtor ships a replacement drive within 2 business days, and
3. Customer returns the original drive and credit card draft is destroyed.
Product Support Product Support Product Support Product Support Product Support
Technical Assistance/Customer Service Technical Assistance/Customer Service Technical Assistance/Customer Service Technical Assistance/Customer Service Technical Assistance/Customer Service
Hours of operation: 6 a.m. to 6 p.m. (Mountain Time) Monday through Friday.
North, Central and South America Languages supported: English, Spanish
Voice 800-2MAXTOR (800-262-9867)
E-mail www.maxtor.com
Outside Continental USA 303-678-2015
Europe, Middle East, Africa Languages supported: English, French, German
Hours of operation: 8:30 a.m. to 5 p.m. (Greenwich Mean Time) Monday through Thursday, 8:30 a.m.
to 4 p.m. Friday.
Voice + 353 1 204 1111
E-mail www.maxtor.com
Fax +353 1 286 1419
MaxFax + 353 1 204 1122