Metrologic Instruments Solaris MS7820 - Manual (Page 47)

43
T
ROUBLESHOOTING
G
UIDE
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
Aux Port Operation with any Interface
Trouble with the
secondary
scanner.
Refer to the user guide provided
with the secondary scanner.
Cable
[
MLPN
57-57499x-3]
may not be connected
to the proper port.
Ensure the secondary scanner is
connected to the MS7820 com
port marked “Aux” port.
* The MS7820 must be
configured to enable the “Aux”
port.
Secondary
scanner powers
up but data is
not relayed to
the host.
The “Aux” com port
may not be operating
properly.
The secondary scanner must be
configured to send ‘secondary’
formatted data (reserve
code 32).
* Use the “Auxiliary mode setup” wizard in MetroSet ® .
USB Only
The scanner
powers up ok,
scans ok but
does not
communicate.
The USB Port is not
operating correctly.
Check that the scanner is
configured for USB operation.
Check that the host’s USB port is
enabled.