Motorola DEFY XT300 - Manual (Page 61)

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CLAIMING
In order to claim the warranty service, you must return the Personal Communicator
and/or accessories in question to Motorola's Authorised Repair or Service Centre in
the original configuration and packaging as supplied by Motorola. Please avoid
leaving any supplementary items like SIM cards. The Product should also be
accompanied by a label with your name, address and telephone number; name of
operator and a description of the problem. In the case of vehicular installation, the
vehicle in which the Personal Communicator is installed should be driven to the
Authorised Repair or Service Centre, as analysis of any problem may require
inspection of the entire vehicular installation.
In order to be eligible to receive warranty service, you must present your receipt of
purchase or a comparable substitute proof of purchase bearing the date of purchase.
The phone should also clearly display the original compatible electronic serial
number (IMEI) and mechanic serial number [MSN]. Such information is contained
with the Product.
You must ensure that any and all repairs or servicing is handled at all times by a
Motorola Authorised Service Centre in accordance with the Motorola Service
requirements.
In some cases, you may be requested to provide additional information concerning
the maintenance of the Products by Motorola Authorised Service Centres only,
therefore it is important to keep a record of any previous repairs, and make them
available if questions arise concerning maintenance.
CONDITIONS
This warranty will not apply if the type or serial numbers on the Product have been
altered, deleted, duplicated, removed or made illegible. Motorola reserves the right
to refuse free-of-charge warranty service if the requested documentation cannot be
presented or if the information is incomplete, illegible or incompatible with the
factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of
parts or boards with functionally equivalent, reconditioned or new parts or boards.
Replaced parts, accessories, batteries or boards are warranted for the balance of
the original warranty time period. The Warranty Term will not be extended. All
original accessories, batteries, parts and Personal Communicator equipment that
have been replaced shall become the property of Motorola. Motorola does not
warrant the installation, maintenance or service of the products, accessories,
batteries or parts.
Motorola will not be responsible in any way for problems or damage caused by any
ancillary equipment not furnished by Motorola which is attached to or used in
connection with the Products, or for operation of Motorola equipment with any
ancillary equipment and all such equipment is expressly excluded from this
warranty.
When the Product is used in conjunction with ancillary or peripheral equipment not
supplied by Motorola, Motorola does not warrant the operation of the
Product/peripheral combination and Motorola will not honour any warranty claim
where the Product is used in such a combination and it is determined by Motorola
that there is no fault with the Product. Motorola specifically disclaims any
responsibility for any damage, whether or not to Motorola equipment, caused in any
way by the use of the Personal Communicator, accessories, software applications
and peripherals (specific examples include, but are not limited to: batteries,
chargers, adapters and power supplies) when such accessories, software
applications and peripherals are not manufactured and supplied by Motorola.
WHAT IS NOT COVERED BY THE WARRANTY
This warranty is not valid if the defects are due to damage, misuse, tampering,
neglect or lack of care and in case of alterations or repair carried out by
unauthorised persons.
The following are examples of defects or damage not covered by this product
warranty:
1
Defects or damage resulting from use of the Product in other than its
normal and customary manner.
2 Defects or damage from misuse, access to incompatible sources, accident
or neglect.
3 Defects or damage from improper testing, operation, maintenance,
installation, adjustment, unauthorised software applications or any
alteration or modification of any kind.