Siemens Xelibri 1 - Manual (Page 24)

23
What if ...
If you have any questions about using your phone, visit us at
www.xelibri.com anytime. In addition we have listed some
frequently asked questions and answers below.
Problem Possible Causes Possible Solution
Phone cannot be
switched on. On/Off key not pressed
long enough. Press On/Off key for 2 to 5
seconds.
Flat battery. Charge battery. Check
charging indicator in the
display.
Battery contacts dirty. Clean contacts.
See also below under:
"Charging error".
Charging error
(charge icon not
displayed). Extreme temperature
(outside 5 to 40 °C) Make sure the ambient
temperature is right, wait a
while, then recharge.
Contact problem. Check power supply and
connection to the phone.
Check battery and phone
contacts, clean them if
necessary, then insert
battery again.
No mains voltage. Use different mains power
socket, check mains voltage.
Wrong charger. Only use original Siemens
accessories.
Battery faulty. Replace battery.
SIM error. SIM card not correctly
inserted. Check (p 3).
SIM card contacts dirty. Clean the SIM card with a dry
cloth.
SIM card with wrong
voltage. Use1.8/ 3 V SIM cards only.
SIM card damaged (e.g.
broken). Inspect the damage. Return
the SIM card to service
provider.
No connection to
network. Signal weak. Move higher, to a window or
open space.
Outside GSM range. Check service provider
coverage map.
SIM card not valid. Contact the service provider.
New network not
authorised. Try manual selection or
select a different network
(p 21).
Network barring is set. Contact the service provider.
Phone loses
network. Signal too weak. Switching the phone off and
on may speed up reconnec-
tion.
Calls not possible. New SIM card inserted. Check for new restrictions.
Credit used up. Load credit.
Problem Possible Causes Possible Solution
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