iSimple PGHHY1 - Manual (Page 9)

7
10. Troubleshooting
Symptom Cause Remedy
Radio shows iPod
not connected iPod cable is not
connected to iPod or
Gateway. Verify the docking cable is
connected to the Media Gateway,
and the iPod
I can not correctly
control the iPod
through the radio.
The iPod firmware
may be out of date.
Update iPod firmware for free
at http://www.apple.com/ipod/
download
I have updated my
iPod’s firmware
and still have
control issues
Sometimes the
iPods needs to be
reset Press and hold the click wheel
(center button) and the menu
button for 10 seconds. This will
reboot the iPod. YOU WILL NOT
LOSE MUSIC on the iPod by doing
this reset
I don’t see iPod
artist or song
information on the
screen The radio is
displaying a different
text field
Press the Text / Scan button to see
text
I can’t use my
iPod’s click wheel
to select music The iPod is in
external control
mode. This allows
text to be displayed
on the radio screen Press the Aux / Sat button and
select AUX 2 source to control the
iPod manually using the click wheel
The Media
Gateway does
not recognize the
HD Radio tuner
(HDRT) The HD tuner
was not properly
connected when
the PXAMG was
first connected and
initialized.
HDRT must be connected before
the PXAMG is powered on.
Disconnect the PXAMG from the
vehicles harness for 5 minutes.
Verify the 8 pin DIN HDRT cable is
securely connected at both ends
before reconnecting the vehicle
harness.
Radio shows “DEV
INIT” Gateway device is
initializing
This only occurs the first time the
PXAMG is powered on. Wait a few
minutes, cycle ignition off and on
then enter SAT Mode.
When I listen to
the factory AM or
FM radio there
is only static, no
audio. Factory antenna
cable is connected
to the HD Radio
tuner. Use Gateway to access HD Radio
source. This will provide all AM and
FM reception for your vehicle.
No AM or FM
reception using the
HD Radio source Factory antenna
cable is not
connected to the HD
Radio tuner (HDRT) Remove from factory radio, connect
into HDRT module. Note* some
vehicles need to use the supplied
antenna adaptor to make this
connection.
HD Radio station
quality fluctuates
or is lost randomly
The HD Tuner is
temporarily losing
reception of the
Digital HD Radio
broadcast signal This is expected performance.
The Digital HD Radio playback
will resume in areas of higher
broadcast signal strength.