International Home Products Centiva Floors - Manual (Page 20)

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PRODUCT WARRANTY
Including 20-Year Limited Wear Warranty
International Floors of America, Inc. warrants that its first line quality flooring material is free
from manufacturing defects (workmanship and/or material) and will replace defective floor
covering for a period of up to one (1) year from the date of purchase in accordance with the
conditions set forth below. If a manufacturing defect is found, the distributor or IFA
representative who sold you the flooring material should be notified promptly of the defect and
supplied with proof of purchase and the amount of flooring purchased.
Inspection by an authorized IFA representative may be necessary to verify that a manufacturing defect exists, or
you may be required to submit samples to the technical laboratory for analysis. IFA will repair defective areas
or will supply at no charge, new IFA materials of the same or similar color, design, and grade for the defective
areas for a period of up to one (1) year from the date of purchase.
If replacement is required in accordance with this warranty and the defective material or pattern has been
discontinued or unavailable, IFA reserves the right to select and supply similar IFA replacement material;
otherwise the same material will be supplied for replacement purposes.
Dimensional stability of IFA flooring material is only guaranteed when IFA recommended adhesive is used.
Limited Term Warranty: 20 years
.
IFA guarantees its product will not wear out for 20 years.
THIS WARRANTY DOES NOT INCLUDE THE FOLLOWING:
1. Dissatisfaction due to improper installation, maintenance, or irregularities caused by the
subfloor.
2. Reduction of gloss due to use.
3. Discoloration due to improper maintenance practices, tar/asphalt tracking, water with high
mineral and iron content, grease and oil build up from cooking, carpets or mats with rubber
backing, dye transfer from rugs or carpets, or ground in dirt.
4. Damage due to stains, burns, cuts, gouges, scuffs, scratches, indentations, improper use of
furniture/floor protectors and other accidents or abuse.
5. Problems or damage due to moisture (including fungus discoloration), alkali or hydrostatic
pressure in the subfloor.
6. Color variations from samples or printed illustrations compared to the actual production runs.
7. Installation of flooring over particle boards, chipwood, or pressboard.
8. Installations where material was not installed with the recommended IFA adhesive in
accordance with IFA’s specifications and recommended usage.
9. Installation of IFA’s flooring products on grade or below grade concrete subfloors at sea level
or below sea level areas with an adhesive other than IFA’s recommendation.
10. Installation of IFA tile over existing tile, sheet vinyl or old existing concrete conditions.
This warranty is made solely to the original purchaser of IFA first quality flooring material and is not transferable
under any circumstances. This warranty is in lieu of any other expressed warranty. No representative,
employee, or agent of IFA Inc. or any other person is authorized to assume for IFA any additional liability or
responsibility in connection with IFA’s floor covering except as described above. Implied warranties or
merchantability and fitness for a particular purpose are limited to a period of one (1) year from the date of
purchase. In no event shall IFA be liable for indirect, consequential or incidental damages of any kind
.
Claims under this limited warranty must be made in written form and addressed to the following:
International Floors of America, Inc.
1701 Mars Hill Road
Florence, AL 35630
International Floors of America, Inc. reserves the right to update the standard procedures and specifications at any time.
For commercial and residential maintenance instructions, please refer to the current maintenance program sheets.