ioSafe 910-11011-00 - Manual (Page 23)

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Data Recovery Procedure
If the ioSafe Rugged Portable faces possible data loss for any reason, you should immediately
call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-820-3090
(International) extension 430. You can also send an email to [email protected]. The
professionals at ioSafe can determine the best actions to take to protect your valuable
information. In some cases a self recovery can be performed and provide you with immediate
access to your information. In other cases, ioSafe may request that the ioSafe Rugged Portable
be returned to the ioSafe factory for data recovery. In any case, contacting ioSafe is the first
step.
The general steps for disaster recovery are:
1. Email [email protected] with your serial number, product type and date of
purchase.
2. If you cannot email, call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada)
or 1-530-820-3090 (International) extension 430
3. Report disaster event, and obtain return shipping address/instructions
4. Follow ioSafe team instructions on proper packaging.
5. ioSafe will recover all data which is recoverable according to the terms of the Data
Recovery Service Terms and Conditions.
6. ioSafe will then place any recovered data on a replacement ioSafe device
7. ioSafe will ship the replacement ioSafe device back to the original user