IOGear IEEE 1394 - Manual (Page 27)

26
Technical Support
To help IOGEAR ® customers obtain the highest level of performance from their FireWire ® CardBus card,
IOGEAR ® Service Support team is available to answer your technical questions. Do not hesitate to call if
you are having trouble getting your card to work correctly. IOGEAR ® Service Support can be reached by
phone from 8am to 5pm Pacific Standard Time, Monday through Friday or at the following address:
23 Hubble
Irvine, CA 92618
You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief
description of the problem, and what you were doing when the problem occurred, before calling Service
Support. The Service Support representative will be able to serve you much quicker if you are prepared to
answer the eight questions listed below.
1) What is the purchase date and serial number of the drive?
2) Were any messages displayed on the screen when the error occurred? If so, what was the exact wording of the
message?
3) What type of Computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?