IBM E50 - Manual (Page 13)

English - 10
Help & Service
Machine Name - E50 Color Monitor (M/T 6518)
Warranty Period - Three (3) Years
See the IBM Statement of Limited Warranty included in this publication for IBM's warranty
terms and conditions.
The IBM Machine Warranty worldwide Web site at
http://www-1.ibm.com/servers/support/machine_warranties/ provides a worldwide overview
of IBM's Limited Warranty for IBM Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links to Product Support pages.
The IBM Statement of Limited Warranty is also available on this site in 29 languages via
pdf files.
Service and support
With the original purchase of an IBM machine, you have access to extensive support
coverage. During the IBM machine warranty period, you may call IBM or your reseller for
problem determination assistance under the terms of the IBM Statement of Limited Warranty.
You may seek help as follows:
Call IBM HelpCenter
In the US call 1-800-772-2227
In Canada (Toronto only) call 416-383-3344
(all others) call 1-800-565-3344
In other countries, contact your dealer, retailer, or other IBM authorized servicer. Before
calling, please have available as much of the following information as possible:
1. Type, model and serial number from the label on the back of your monitor.
2. Purchase receipt.
3. Description of problem.
4. Computer type and model.
5. System configuration (hardware fitted etc.).
6. System BIOS version number.
7. Operating System and version number.
8. Display driver version number.
If possible, stay by your computer system. Your technical support representative might want
to go through the problem with you during the call.
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