GE 98073 GE Ultracam User Manual

Page 25

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• Make sure your USB port is functioning properly. You may

need to install updates, service packs, or patches for your
operating system from Microsoft’s® website,

www.microsoft.com

. Go to “Windows Update” under

Resources.

• Close and reopen the application.

7. Uninstall the UltraCam™ driver

¾ Close all open applications.

¾

Go to the Start Menu → (Settings in some operating systems)
→ Control Panel → Add/Remove Programs

¾ Select “GE UltraCam”
¾ Select “Remove”, then “OK” to uninstall the driver.
¾ Select “Yes, I want to restart my computer”, then “Finish”.
¾ Your computer will now reboot.

8. “Can’t detect camera”, “Can’t find VFW driver”, or “Can’t find

camera driver” errors
¾ Close all open applications.
¾ Unplug the UltraCam™ from your computer.
¾ Uninstall the UltraCam™ software according to the directions

above, and then reboot your computer.

¾ Re-install the UltraCam™ driver according to the installation

directions, and then reboot your computer.

¾ Plug in your UltraCam™.

9. Problems with NetMeeting

• Visit

http://www.microsoft.com/windows/netmeeting/

10. Problems with PhotoImpression™ or VideoImpression™

• Visit

http://www.arcsoft.com

11. Problems with MSN™ Messenger

• Visit

http://messenger.msn.com

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