Jensen SMP-1GBUB - Manual (Page 8)

8
Troubleshooting
Specification
SERVICE
Please refer to the instructions on the enclosed warranty card for returning your unit for service.
When returning the unit, please remove batteries to prevent damage to the unit in transit
and/or from possible battery leakage. We are not responsible for batteries returned with the
product or for the cost of replacement.
Distributed by:
Spectra Merchandising International, Inc.
Chicago Industry Tech Park
4230 North Normandy Avenue
Chicago, IL60634, U.S.A.
Please have model number ready, for Customer Service, call 1-800-777-5331
Problems Possible Solutions
Unit does not turn on Make sure Hold switch is not activated.
No display when turn on power The battery may be exhausted. Please replace the battery.
No sound is heard in the earbuds
Make sure the volume is not set to zero and check the
connection between the earbuds and the unit.
MP3 files may be corrupted. Please download from your
computer again.
Strange Characters Displayed
on the Screen
Check that the correct display language was chosen.
Unable to Download Music
Make sure the USB connection to your computer is good.
Make sure memory space of your player is not full.
Unusual font on the screen Make sure the correct language is chosen.
Dimensions 3.5” x 1.2” x 0.83”
Weight 25g (0.88 oz)
Power DC 1.5V AAA (UM-4) battery x 1
Connection With Computer USB 2.0
Memory Flash Memory 1GB
Music Format MP3 and WMA
10 User Interface Languages
English, Simplified Chinese, Traditional Chinese, French,
German, Italian, Spanish, Portuguese, Russian and Dutch
Operation Systems Windows ME / 2000 / XP/ Vista and Mac OSX 9 or above