Sunrise Medical SAPPHIRE 3 - Manual (Page 36)

33 Iss 4
Trouble Shooting Guide
SYMPTOM
Shortened range
Battery pack not
charging
Battery charging
current high
Battery gauge shows
empty after charging
No drive
Motor runs irregularly
and/or noisily
POSSIBLE CAUSE
Batteries not charged for long
enough
Batteries weak and cannot hold
charge
Battery pack fault
Charge fault
Charger loom or plug damaged
Loose connection
No output from wall outlet
Fuse in charger mains plug blown
Button on battery pack has
popped out
Faulty batteries
Scooter switched on during
charging
See battery pack not charging
Brake-release lever disengaged
Flat batteries
Scooter or battery pack not
switched on
Battery pack not engaged properly
Charger plugged in
Button on battery pack popped out
Disconnected loom or plugs
Control system fault
Electrical malfunction
SOLUTION
Charge batteries for eight hours
or more
Replace battery pack
Replace battery pack
Replace charger
Contact local mobility dealer
Check plugs and looms
Try a wall socket in a different
room
Unplug from wall & change fuse
Switch off and press button back
in
Replace battery pack
Turn scooter off
See battery pack not charging
Engage brake-release lever
Charge battery pack
Ensure both are switched on
Check battery pack is clipped
into place
Unplug charger
Reset circuit-breaker button
Check all plugs & looms
Contact dealer
Contact dealer
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
SERVICEABLE PARTS